Sr. Product Solution Engineer - Visibility AI

About Us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. 

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our or our YouTube Channel or Blog Posts

Role Overview

We are building the next generation of SEO powered by AI and LLMs, helping businesses not just rank on Google—but also surface in AI-driven search experiences (ChatGPT, Gemini, Perplexity, etc.) and dominate local discovery.

We are looking for a Senior Product Solution Engineer who can operate at the intersection of technical debugging, product thinking, and SEO expertise, and drive resolution + insights across SEO-related products.

As a Sr. PSE – SEO & AI Search, you will go beyond ticket resolution and act as a product and domain expert. You will own complex customer issues, influence product improvements, and help shape HighLevel’s strategy across:

• Traditional SEO (technical + on-page)

• AI SEO (content optimization for AI-driven systems)

• LLM SEO (optimization for generative search platforms)

• Local SEO (Google Business Profile, listings, reviews, Yext)

Key Responsibilities

1. Advanced Issue Resolution & Ownership

• Act as the highest escalation point for SEO-related issues across:

  • Websites, Funnels, Blogs

  • Domains & DNS configurations

  • Indexing, crawling, rendering issues

  • Structured data & schema

  • Local listings (Yext, GBP)

• Debug complex problems involving:

  • Crawlability (robots.txt, sitemap, canonicalization)

  • Page speed/Core Web Vitals

  • JavaScript rendering issues (SSR vs CSR implications)

• Work cross-functionally with Engineering, Product, and Support to drive resolution.

2. AI SEO & LLM Optimization Expertise

• Diagnose and guide issues related to:

  • Content visibility in AI search platforms (ChatGPT, Gemini, Perplexity)

  • Structured content for LLM ingestion (semantic markup, embeddings-ready content)

• Help define best practices for:

  • AI-readable content structures

  • Entity-based SEO

  • Knowledge graph optimization

• Work on improving:

  • Internal linking strategies for LLM discoverability

  • Content chunking and context optimization

3. Local SEO & Listings Excellence

• Own debugging and optimization for:

  • Google Business Profile integrations

  • Yext listings sync issues

  • NAP consistency and citation management

• Analyze ranking drops in local pack and suggest actionable fixes

• Guide teams on:

  • Review signals and reputation management

  • Proximity vs relevance vs prominence factors

4. Product Influence & Feedback Loop

• Identify recurring patterns and translate them into:

  • Product improvements

  • Feature requests

  • Automation opportunities

• Partner with Product Managers to:

  • Define roadmap for SEO & AI SEO features

  • Improve onboarding and UX for SEO tools

• Actively contribute to PRDs and product discussions

5. Technical Depth & Debugging

• Analyze and troubleshoot using:

  • Databases and logs

  • Browser dev tools

• Understand and debug:

  • Rendering issues affecting SEO

  • Tracking scripts (external tracking, analytics, pixels)

6. Documentation & Enablement

• Create high-quality documentation for:

  • SEO troubleshooting playbooks

  • AI SEO best practices

  • LLM optimization frameworks

• Enable support teams with:

  • Clear SOPs

  • Training sessions

  • Escalation guidelines

7. Mentorship & Leadership

• Mentor junior PSEs and support engineers

• Drive quality standards in issue resolution

• Lead deep-dive sessions on SEO, AI SEO, and technical debugging

Requirements

• Bachelor’s degree in Computer Science, IT, or related field

• 4–7+ years of experience in:

  • Technical support / Solution Engineering / SEO Engineering

• Strong expertise in:

  • Technical SEO (indexing, crawling, rendering, schema)

  • Website performance & Core Web Vitals

  • Domain, DNS, SSL configurations

• Hands-on experience with:

  • Google Search Console, GA4

  • SEO tools (Ahrefs, SEMrush, Screaming Frog, etc.)

• Working knowledge of:

  • APIs, databases, and frontend frameworks (Vue.js preferred)

• Strong analytical and debugging skills

• Excellent communication with ability to explain complex SEO issues simply

Preferred Qualifications

• Experience with:

  • AI SEO / Generative search optimization

  • LLM behavior and content optimization strategies

• Familiarity with:

  • Knowledge graphs, entities, and semantic SEO

• Experience working on:

  • SaaS platforms or website builders

• Prior experience influencing product roadmap

Why Should You Join Us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. 

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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