Sr PAR Collections

PURPOSE AND SCOPE:

Utilizing applied knowledge, the Sr. Patient Account Representative – Collections provides high-level administrative support to the collections operations within the assigned function(s).  The Sr. Patient Account Representative – Collections ensures the timely receipt of claim payments and minimizes bad debt accrual through ongoing database maintenance.  In this capacity, the Sr. Patient Account Rep - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under limited supervision, identify and resolve complex claims and discrepancies.
• Generate and analyze diverse reports and work lists in the identification and resolution of complex patient account issue.
• Review and resolve outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform administrative functions in adherence to company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or vendors in response to general inquiries and unresolved issues.
• May mentor other staff as applicable.
• May escalate issues to supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.