Sr. Operations Analyst - Model Coordination (REMOTE)

SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Sr. Operations Analyst - Model Coord Salary range: $87,950 – $112,190

Overview
The Senior Operations Analyst independently develops and maintains processes, procedures and controls to be utilized by real-time Operations personnel in their performance of SPP operational functions. These processes, procedures and controls are necessary to facilitate job performance in compliance with all applicable governing criteria, standards, tariffs, protocols, business practices and regulations and to ensure a high level of reliable electric service. Analysts perform assignments independently based on overall Operations objectives, training and tool requirements, market and reliability concepts, project management, policy matters and quality assurance processes and metrics. The role is expected to work closely with analysts and/or Engineers of the Operations Reliability, Engineering and Market Administration teams in jointly defining and implementing requirements for the tool suite as an integrated whole.

Core Responsibilities

• Exhibit a high level understanding of key Operations systems, including power system and associated transmission system issues and concerns
• Exhibit a high level of familiarity with the most relevant Operations tools
• acquire proficiency with necessary tools related to complex Operational processes and be able to support junior analysts in this area of development
• Ensure accurate documentation and implementation of requested model changes
• Manage complex operational processes where delegation of assignments may be required
• Develop metrics for analyzing performance of Operations processes/procedures
• Demonstrate full understanding of content and concepts of industry governing documents
• Identify, independently, links between governing documents and Operations processes/procedures
• Utilize stakeholder relationships essential to develop Operations solutions and facilitate the project management process
• Develop and maintain strong relationships with internal departments and external organizations to answer questions and resolve issues
• Ensure compliance with all control activities subject to SOC-1 audit
• Analyze, report and suggest methods to mitigate results identified in analysis
• Apply advanced teamwork and resource delegation skills to support and facilitate Operations processes in a team environment. Able to support the analytical coordination of stakeholder-driven processes

Qualifications

• Bachelor’s Degree in a technical or business discipline; Two (2) years of relevant job-related experience may be considered in lieu of degree requirement
• 6 years of industry experience

Preferred Qualifications

• Experience in the electric utility industry, database management systems, data analysis and ad hoc report writing
• Experience with advanced decision-making in a multi-client environment
• Advanced degree in related field of study

Other Requirements:

• Ability to handle most types of assignments or tasks independently, regardless of complexity or difficulty
• Broad knowledge or experience in field
• Ability to coach junior analysts in some assignments or tasks
• Strong inter-personal, oral and written communication skills
• Good organizational skills
• Proficiency with Microsoft Office applications and Project Management concepts and tools
• Understanding of and compliance with SPP Policies and Procedures

Expected Hours of Work

This is a full-time position. The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Work hours may vary based on organizational and operational needs, as determined by management. Occasional extended or nonstandard hours may be required.

Travel

• This position requires minimal travel (approximately 0-15%)

Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. 

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.