Sr. Integration Success Engineer
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AI Summary
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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You will serve as the first line of defense for all inbound SDK tickets from financial institutions, system integrators, and vendors- triaging each engagement to determine whether it can be resolved through a standard ticket interaction or requires scoping and execution as a formal project.
You are the person who prevents problems before they reach production- guiding integration architecture, providing hands-on troubleshooting, and providing break/fix support.
Integration Lifecycle Ownership
- Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase
- Validate integration approaches and use cases during discovery to ensure alignment with the Alkami platform capabilities before development begins
- Support customer and integrator developers during the build phase with guidance on SDK usage, API behavior, endpoint design, and error handling
- Provide testing and validation support prior to production, confirming expected platform behavior and surfacing edge cases before launch
Technical Advisory Support
- Handle inbound SDK and integration questions for functionality and guidance that does not require hands-on engagement- SDK capability clarification, endpoint usage, API response interpretation, and short consultations
- Triage and scope inbound tickets to determine whether they fall within advisory support or require a full project proposal
Contracted Integration Engagements
- Transition advisory tickets into scoped project proposals when customer needs evolve into hands-on architectural design assistance, extensive troubleshooting, repeated debugging sessions, code or workflow reviews, or active participation in build and test phases
- Track all contracted engagement hours to ensure proper recording of customer entitlements and utilization, enabling accurate forecasting of SDK support demand.
Cross-Functional Escalation & Feedback
- Coordinate technical escalations to Engineering when integration issues reveal platform bugs or SDK gaps, providing structured reproduction steps and context
- Serve as a consistent feedback channel from the field into Product and Engineering to surface integration friction points, undocumented behaviors, and gaps in SDK capabilities
WHAT YOU WON'T DO
This role does not involve:
- Writing customer code or building integrations on behalf of FIs or system integrators
- Pre-sales technical demonstrations or scoping
WHAT WE'RE LOOKING FOR
Technical Skills
- Solid understanding of REST API design and usage, including authentication patterns, request/response structures, pagination, and error handling
- Working knowledge of at least one programming language commonly used for API and SDK integration (e.g., JavaScript/TypeScript, Python, Java, or C#). You don't need to be a software engineer, but you need to be fluent enough to read and reason about customer code
- Familiarity with developer tooling such as Postman, API documentation, log analysis, and debugging workflows
- Experience with or strong understanding of the software development lifecycle and integration testing practices
- Ability to analyze and interpret JSON payloads, API logs, and error traces to isolate the source of integration issues
Customer-Facing & Project Skills
- Demonstrated ability to manage multiple concurrent technical engagements with structure and accountability by scoping work, setting expectations, and tracking to completion
- Strong written and verbal communication skills with the ability to translate technical detail for both developer audiences and non-technical FI stakeholders
- Comfortable navigating ambiguity in early-stage integrations where requirements evolve and scope needs active management
- Experience working with or alongside system integrators or third-party vendors is a strong plus
Experience
- 4–6 years of experience with a demonstrated track record of independently owning complex integration engagements end-to-end; ability to mentor peers and contribute to program-level improvements (e.g., playbook development, triaging models, engagement scoping standards)
PREFERRED BACKGROUND
This role tends to attract people with backgrounds as:
- Developer Support or Developer Experience Engineers at API-first platforms
- Technical Architects with hands-on API/SDK experience
- Solutions Engineers or Implementation Engineers who prefer deep post-sale lifecycle ownership over a pre-sales motion
- Application Support Engineers looking to specialize in integration and development workflows
Experience in fintech, digital banking, or financial services is a plus but not required.
WHY THIS ROLE MATTERS
This role closes a real gap in how Alkami supports customers building on the platform. Today, SDK support work is inconsistently managed, advisory and contracted work are not cleanly separated, and customer developers sometimes lack a reliable technical partner through the integration process. This role fixes all three while directly shaping the future Alkami SDK support model.
The salary range for this position is: $96,000 - $120,000Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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