Sr. Enterprise Operations Optimization Delivery Lead

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Senior Enterprise Operations Optimization Delivery Lead drives the implementation of enterprise operational improvement initiatives. You will translate optimization insights into coordinated action by mobilizing cross-functional teams to address prioritized operational challenges and opportunities.

Reporting to the Vice President of Enterprise Operations Optimization, you will partner with institutional leaders, operational teams, and technology stakeholders across the university to advance enterprise optimization initiatives identified through structured operational reviews and assessments.

Operating with autonomy and judgment, you will coordinate cross-functional teams to design, prioritize, and execute operational improvements that enhance efficiency, strengthen compliance and risk management, and improve technology enablement across the institution. You will ensures initiatives are coordinated effectively, dependencies are managed, and improvement efforts deliver measurable operational outcomes.

You will work closely with Enterprise Operations Optimization Analyst to translate diagnostic insights into actionable initiatives and sustainable operational improvements.

In this role you will:

• Lead cross-functional teams responsible for implementing enterprise operational improvement initiatives.
• Translate operational assessment findings into structured improvement plans and coordinated execution efforts.
• Partner with business leaders, process owners, and technology teams to prioritize and advance initiatives that improve operational efficiency, strengthen governance, and enhance technology enablement.
• Manage and track a portfolio of enterprise optimization initiatives, ensuring progress, transparency, and alignment with institutional priorities.
• Facilitate collaboration across functional and organizational boundaries to resolve dependencies, remove barriers, and maintain initiative momentum.
• Establish clear implementation roadmaps, milestones, and success measures to ensure operational improvements deliver measurable outcomes.
• Communicate initiative progress, risks, and outcomes to senior leadership to support transparency and informed decision-making.
• Promote consistent operational improvement methodologies and help scale enterprise optimization practices across the institution.
• Attendance, punctuality, and reliability are essential functions of this role.
• Other duties and responsibilities as assigned.

What we are looking for:

• Bachelor's degree and 10 years of progressive experience in enterprise operations, operational improvement, program leadership, consulting, or organizational transformation.
• Demonstrated experience leading complex, cross-functional initiatives and delivering operational improvements across large organizations.
• Experience managing enterprise-scale workstreams involving multiple stakeholders and organizational dependencies.
• Strong facilitation, stakeholder management, and change leadership capabilities.
• Experience translating strategic or analytical insights into coordinated operational execution.
• Experience operating in complex, matrixed organizations.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources