Sr. Customer Support and Deployment Engineer - US

About the role

Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are

responsible for delivering frictionless and smooth deployments to our Fortune 500

customers. Deployments run over a period of 12-24 months during which you develop

trusted technical relationships with our customer and also take the initiative to update

documentation, write better procedures, create a video. Deployments are technically

complex and will present you with technical challenges calling upon your best

troubleshooting and analytical competences. Next to your technical focus you also

coordinate x-functional deployment activities. You are an energetic self-starter fully

committed to our customers’ success by putting yourself in our customer’s shoes and

constantly striving to make sure they can use our product to the best of its and their

ability.

Qualification

● 8+ years experience supporting technical end-user

● BS Computer Science, Information Technology or similar experience

● Excellent troubleshooting and root-cause analysis skills

● Proven technical writing skills

● Project management skills

● Excellent communication and written skills (English)

● Handling of hardware appliances and configuration of UEFI/BIOS

● Linux system administration & advanced Linux troubleshooting

● Python programming and Shell Scripting (both optional)

● Management of network adapters, interfaces

● Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall

configuration, routing, bridging, and proxies

● Networking troubleshooting competence using ping, traceroute, netstat, ip tables,

tcpdump and analyzing packet captures.

● Operate and troubleshoot SSH ; secure tunnels

● Familiar with both Type 1 and Type 2 hypervisors

● Troubleshoot hypervisors, including performance

● Deploy and manage Docker containers

● Certified Kubernetes Administrator (CKA), preferred

● Configuration of Azure or alternative clouds

● Practical operation of Swagger

● Setup and configuration of APIs such as Postman and Terraform

Pay & Benefits

Zededa’s main compensation philosophy is to provide you with the opportunity to

progress as you grow and develop with the company. The base pay range is dependent

on your skills, qualifications, experience and location for this role.