Sr. Corporate Travel Advisor

Shift Schedule: Monday - Friday 2:30PM - 11:00PM ET

This position reports to: Manager Operations, Corporate Travel

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

Senior Corporate Travel Advisors deliver exceptional travel management services to our established corporate accounts. Candidates must possess strong working knowledge of corporate travel technologies, including Global Distribution Systems (Sabre preferred), online booking tools (OBTs), omnichannel communication platforms and industry software. 

Responsibilities and Duties: 

• Efficiently and accurately process domestic and international itineraries including air, rail and ground transportation to meet diverse client requirements.
• Interpret complex fare quotes to secure optimal pricing and routing.
• Consistently meet operational performance benchmarks, maintaining a target volume of 250 transactions per month.
• Demonstrate strong working knowledge and practical application of corporate travel tools and software, including GDS (Sabre), NDC, Booking Builder, Groundspan, GDSX, and flight disruption management platforms.
• Utilize omnichannel communication systems to deliver seamless service across client channels.
• Engage internal and external rate desks to optimize booking options and ensure policy compliance.
• Strictly adhere to corporate operational standards, account-specific travel policies, and security guidelines, including PCI compliance and data confidentiality protocols.
• Consistently utilize quality control systems and maintain complete, accurate passenger data.
• Deliver against contractual Service Level Agreements (SLAs), consistently achieving established benchmarks for response times and overall work quality.
• Actively promote account-preferred vendors and corporate partner programs to maximize value for clients.
• Provide exemplary customer service by delivering tailored solutions, anticipating client needs, and documenting value-added contributions.
• Maintain high standards of professionalism and constructive communication with clients and team members.
• Maintain current industry expertise through continuous professional development and completion of annual required training hours.

Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Demonstrated ability to collaborate effectively within cross-functional teams 
• Proficiency in Global Distribution Systems (GDS platforms, Sabre preferred) 
• Strong written and verbal communication skills with a client-focused approach 
• Advanced global geography knowledge and adept utilization of travel reference resources 
• Working knowledge of Google Workspace (Gmail, Sheets, Docs) 
• Strong critical thinking and problem-solving abilities 
• Detail-oriented with exceptional organizational skills and thorough task follow-through 
• Proven track record in corporate customer service excellence  

Core Competencies: 

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

• Initiative and Creativity
• Judgment
• Cooperation / Teamwork 
• Quality of Work
• Reliability 
• Support Diversity / CSR

Education and/or Experience:

• Minimum of 5 years Corporate Travel Advisor experience
• High School diploma or equivalent

PC Skills:
Sabre GDS, Google Workspace, industry tools 

Language Skills: 

Ability to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization. 

Physical and Mental Demands: 

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require the ability to receive detailed information through oral communication, in person or via telephone, and to make fine distinctions in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel (for positions requiring travel):

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a remote office environment.