Sr Collector
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AI Summary
The Sr Collector is responsible for administering all activities related to the collection of consumer, real estate and commercial loans to ensure that overall delinquencies and loan losses incurred by Thrivent Financial Credit Union are maintained in accordance with peer performance and the risk profile of the institution. The Sr Collector is responsible for coaching and mentoring Collectors I and II.
DUTIES & RESPONSIBILITIES:
Maintain delinquencies in accordance with peer performance and the risk profile of the bank.
Maintain effective communication with customers in an attempt to resolve poor credit performance.
Pursue the recovery of charge-off loans.
Document all activity taken to collect non-performing loans or assets.
Participate in regular assessments of the bank’s asset quality, including the review of classified loans, as well as those assets which should be charged off.
Assist third party service providers who are hired to pursue the collection of non-performing loans and assets.
Attend internal and external training programs related to collections.
Participate in the training of new collectors.
Perform other collection-related tasks, as assigned or requested
This role will interact with individual contributors within Thrivent, external vendors, contractors and/or consultants, and Thrivent clients.
QUALIFICATIONS & SKILLS:
Required:
High school education with 5-7 years of related collections experience.
Proficient knowledge of federal and state law related to the collection of nonperforming assets.
Understanding of the regulatory process regarding collateral repossession, foreclosures, and bankruptcy proceedings.
Preferred:
Work independently on assigned projects after receiving initial direction from supervisor.
Prioritize multiple tasks, focusing efforts on those nonperforming assets that pose the greatest risk to the financial institution.
Effectively communicate through written and oral skills.
Exercise flexibility and innovativeness to accomplish the goals of the Collections Department.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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