Sr Business Systems Analyst- Document Management Systems (remote)

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr. Business Systems Analyst – Document Management Systems (DMS) to work directly with the IT team and Business partners within Arthrex to help facilitate process improvements through collaboration with Quality, Manufacturing Engineering, Product Engineering, Operations, and other business teams, as well as support the design, configuration, analysis, implementation, testing, and maintenance of the organization’s Document Management System (DMS) solutions. Excellent communication and analytical skills, strong technical project management skills, and experience supporting enterprise applications will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as designing and/or configuring, analyzing, implementing, testing, and maintaining the organization’s on-premise and cloud computing applications, with primary emphasis on enterprise Document Management Systems (DMS). Serves as a senior business systems analyst and subject matter expert supporting Quality and Regulatory document processes, validated solutions, global business needs, and the reliable delivery of document and content management capabilities.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business areas, document lifecycles, records processes, and business workflows to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Serve as a subject matter expert for enterprise Document Management Systems, including content management, metadata, security, user administration, workflows, document lifecycles, integrations, and platform operations.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including, where applicable:
• Access administration and user onboarding.
• Issue resolution, patching, and performance monitoring.
• Reliability, backup, disaster recovery, and business continuity.
• Monitor system logs for unusual activity and escalate or make recommendations for resolution.
• Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities 

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Plan, create, and execute manual test cases.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Run automated test
• Support user acceptance testing.
• Mentor junior Analysts.
• Analyze business process potential for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams.
• Provide technical training assistance for users, applications, programming team, and other staff.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Identify opportunities to innovate and differentiate Arthrex from its competition.
• Manage projects with cross functional teams and global scope.
• Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
• Viewed as a subject matter expert in the field within the organization.

Specialized Skills

• Excellent communication skills and customer service orientation
• Experience working in projects where multiple functions work in a matrix structure is a plus
• Professional certification in Agile methodologies is preferred
• Business analysis certification (e.g. CBAP) is a plus.
• APICS, PMP, SAP, Salesforce, Microsoft certifications are a plus.
• Previous involvement in the deployment or optimization of an ERP system is a plus
• Experience with test management and automation tools is preferred
• Understand the major functions in a global organization
• Experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus)

Education/Experience

• Bachelor’s degree required
• 5 + years of relevant work experience required
• Experience with the OpenText Documentum platform and Documentum D2 Life Sciences Quality and Manufacturing is preferred.
• Experience delivering or supporting validated applications and systems is preferred.
• Experience with PTC Windchill platform and document management is plus.
• Experience with related enterprise platforms such as Learning Management Systems, Quality Management Systems, Manufacturing Execution Systems, ERP solutions, or business intelligence tools is a plus.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.