Specialty Pharmacy Liaison

Brief Description:   

Patients are at the center of our business strategies.  This role serves as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force.   Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.  

Specific job duties:

• Service Provider will provide dedicated full-time equivalent Specialty Pharmacy Liaison(s) (SPL) to serve as the primary resource managing the coordination of specialty pharmacies within HUB operations.
• The SPL manages the SPPs by conducting teleconferences with each SP.
• The SPL provides ongoing communication with the SPP as needed to manage each patient case.
• The SPL identifies complex cases and triages them appropriately to the next level for support.
• The SPL reviews the exceptions and restatement of SPP records
• The SPL provides support for the questions related to the sales portal
• The SPL serves as a point of escalation concerning prior authorization denials and/or appeals.
• The SPL assist as need with the SPP scorecard.
• SPPs will be contracted to work closely with NCM to support and coordinate service delivery.
• SPL will coordinate a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need.  If the SP is unresponsive or refuses, UBC will immediately notify the client.
• SPL obtains information for follow up on behalf on the SPP. 

Qualifications: 

• Associate or Bachelor’s Degree and 2-4years of experience or 6-8 years relevant working experience 
• 2 years experience in a customer service setting,  preferably in a call center environment 
• Previous experience in the PBM and/or healthcare industry preferred 
• Proficient in Microsoft Office applications, specifically Excel  
• Ability to handle a fast paced environment 

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers: 

• 401K with company match* 
• Tuition reimbursement 
• Discretionary PTO (Paid Time Off) 
• Paid Holidays 
• Employee assistance programs 
• Medical, Dental, and vision coverage 
• HSA/FSA 
• Telemedicine (Virtual doctor appointments) 
• Wellness program 
• Adoption assistance 
• Short-term disability 
• Long term disability 
• Life insurance 
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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