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AI Summary
The Special Investigator will manage a portfolio of complex insurance claims, conducting thorough field investigations to uncover facts and identify potential fraud. They will produce objective, evidence-based reports and collaborate with clients, law enforcement, and internal teams to support informed decision-making.
Special Investigator
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Paul Twinn
Description
Davies Special Investigations (DSI) Claims Solutions UK & Ireland Home-Based with Extensive Field Travel Across the UK 37.5 Hours Per Week
Every claim has a story.
Sometimes that story is exactly as presented. Sometimes it requires a deeper investigation to uncover the facts, protect businesses and ensure fair outcomes for genuine customers.
At Davies Special Investigations (DSI), we're looking for a skilled and driven Field Special Investigator to join our specialist team of fraud and investigation professionals.
This is a role for experienced investigators who thrive on gathering evidence, interviewing individuals, analysing information and uncovering the truth. You'll manage a varied caseload spanning property, commercial, motor, casualty and niche insurance products, using your expertise to support insurers and clients in making informed decisions.
No two days are the same. One day you could be interviewing policyholders and witnesses, the next conducting detailed evidence reviews, preparing comprehensive reports or liaising with law enforcement agencies where fraudulent activity has been identified.
If you're naturally curious, highly ethical and passionate about professional investigations, this could be the perfect opportunity.
#INDUKI
What will your day look like:
As a Field Special Investigator, you'll take ownership of a portfolio of investigations from referral through to conclusion.
Working closely with insurers, clients and internal specialists, you'll conduct thorough and objective enquiries to establish the facts surrounding suspicious, complex or high-risk claims.
Your findings will directly influence claim outcomes and, in cases where fraud is identified, may contribute to civil recovery activity or criminal prosecution.
This is a highly autonomous role offering the opportunity to apply your investigative expertise across a broad range of claims and industries while enjoying the flexibility of a home-based position.
- Manage a portfolio of investigations across domestic property, commercial property, motor, casualty and niche insurance products.
- Develop and deliver structured investigative strategies tailored to each case.
- Gather, assess and validate evidence from a variety of sources.
- Identify inconsistencies, fraud indicators and areas requiring further enquiry.
- Conduct field visits and enquiries across a designated geographical area.
- Complete investigations in accordance with legal, regulatory and company requirements.
- Conduct professional interviews with claimants, witnesses and relevant third parties.
- Obtain detailed witness statements and supporting evidence.
- Analyse documentation, records and intelligence to establish factual findings.
- Present evidence in a clear, balanced and objective manner.
- Maintain the integrity and evidential value of all information obtained.
- Produce comprehensive investigation reports that provide clear findings and recommendations.
- Present objective evidence-based conclusions to clients and stakeholders.
- Support instructing clients in determining the appropriate policy response.
- Ensure reports are accurate, professional and capable of withstanding scrutiny.
- Identify potential fraudulent activity and emerging trends.
- Work collaboratively with specialist teams to investigate suspected fraud.
- Liaise with police and other external agencies where criminal activity has been established.
- Help protect insurers, clients and genuine customers from the impact of fraud.
- Develop effective working relationships with insurers, clients and industry partners.
- Establish and maintain contacts with external investigative bodies and agencies where appropriate.
- Act as an ambassador for Davies Special Investigations within the market.
- Contribute to the continued growth and reputation of the DSI brand.
- Provide support and guidance to fellow investigators and operational colleagues.
- Assist in the development of less experienced team members.
- Share investigative best practice and technical expertise.
- Commit to ongoing professional and technical development.
Knowledge and Abilities:
- Previous investigative experience gained within a professional investigation environment.
- Formal investigative qualification.
- Experience managing investigations from planning through to conclusion.
- Strong interviewing, statement-taking and evidence-gathering capability.
- Experience assessing and presenting complex information objectively.
- Full UK driving licence.
- Insurance fraud investigations experience.
- Background within claims, loss adjusting, law enforcement or specialist investigations.
- Understanding of insurance products and claims processes.
- Experience working with intelligence-led investigations.
- Investigative Planning & Strategy
- Interviewing & Statement Taking
- Evidence Gathering & Analysis
- Fraud Detection & Prevention
- Intelligence Evaluation
- Report Writing & Case Presentation
- Civil and Statutory Law Awareness
- Risk Assessment & Decision Making
- Naturally inquisitive and analytical
- High levels of integrity and professionalism
- Exceptional communication skills
- Self-motivated and accountable
- Organised with strong time management skills
- Confident working independently
- Resilient and adaptable
- Comfortable handling sensitive and confidential information
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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