Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Spanish Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As we continue to expand our footprint, we are proud to connect professionals with exceptional career opportunities, including the most sought-after jobs in Bulgaria.

Job Overview

We are seeking a passionate gaming enthusiast to join our team in Sofia for a Spanish Speaking Player Support Specialist position in Bulgaria. This role is perfect for those looking to immerse themselves in the high-energy Gaming & Esports sector while enjoying a professional, growth-oriented environment.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving game-related inquiries with accuracy and speed.
• Represent the company brand with enthusiasm and professionalism within the competitive Gaming & Esports community.
• Stay updated on the latest game releases, patches, and competitive tournaments to better assist our player base.
• Collaborate with internal teams to identify emerging trends or technical issues within the gaming platform.
• Promote a positive and inclusive environment for global gamers through empathetic communication.
• Contribute to the internal knowledge base to improve support workflows and documentation.

Requirements

• Native or fluent Spanish (spoken and written).
• Strong command of the English language for professional collaboration.
• Genuine passion for the Gaming & Esports industry and its ecosystem.
• Valid EU passport (mandatory).
• Excellent problem-solving skills and an aptitude for troubleshooting technical issues.
• Previous experience in a customer service or support-oriented environment is considered an advantage.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Access to one of the most exciting job markets through our Spanish-speaking jobs in Bulgaria program.
• And Much More...

Life in Bulgaria

Choosing one of our Spanish-speaking jobs in Bulgaria means stepping into a vibrant culture where tradition meets modernity. Bulgaria is known for its beautiful landscape, ranging from stunning mountain ranges to the scenic Black Sea coast, all under a pleasant climate that allows for a fantastic outdoor lifestyle. As a hub for international business, Sofia provides a welcoming, multicultural atmosphere that makes it one of the best locations for expats starting their career in the Gaming & Esports sector.

Beyond the professional benefits, the cost of living in Bulgaria is exceptionally attractive, allowing you to enjoy a high quality of life. From world-class dining and a lively nightlife to rich historical landmarks, you will quickly find that Bulgaria is a hidden gem. With our full relocation support, starting your Spanish Speaking Player Support Specialist position in Bulgaria is seamless, ensuring you can focus on building your career in an exciting new home.

How to Apply

If you are ready to take your career to the next level within the gaming industry, we want to hear from you. Please click the Apply Now button to submit your application and join our team in Sofia. Your journey with Mercier Consultancy Group begins today.