Spanish Bilingual Remote Customer Service Representative

Job DetailsJob Location: Illinois - Bourbonnais, IL 60914Position Type: Full TimeSalary Range: $19.00 - $20.50 HourlyJob Category: Customer ServiceIt's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.   Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.   Full-time/Seasonal · $19.00/hr. Spanish Bilingual, plus performance incentives   Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites. NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) QualificationsEssential Responsibilities    Inbound/Outbound Calls  Deliver the highest level of customer service experience consistently  Manage customer accounts and provide technical support  Application Data Entry  Online chat inquiries as assigned  Interpret and follow defined procedures and policies  Creative problem-solving skills  Flexibility and adaptability to changing projects and updates   Time and task management (multitasking and task prioritization)  Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams   Adhere to regulated guidelines for communications via all channels    Qualifications   Moderate to Advanced computer skills   High level of comfort learning new technology  High level of professionalism  Excellent verbal and written communication skills  Comfortable working from home  Self-motivated and success-driven    What We Offer   Paid Training  Full-Time, Seasonal role  Performance and attendance-based incentives, in addition to the base pay  The convenience of working from home  Collaborative and supportive team environment    401K Match   Individual Coverage HRA (ICHRA)  Paid time off (PTO)    Preferred Experience (not required)   Previous experience in customer support or technical support role   Previous experience with Group and/or Individual health insurance, or the Affordable Care Act   Previous experience in a Call Center   Familiarity with CRM systems and practices   Spanish Bilingual, a plus