Solution Engineer Pleno

CIAL Dun & Bradstreet (cialdnb.com) is part of Dun & Bradstreet’s worldwide network (dnb.com).  CIAL Dun & Bradstreet operates in over 40 countries in Latin America. Our products and data are vital to businesses of every size, scope and industry. 

Life here at CIAL Dun & Bradstreet is changing – for the better. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re passionate about our purpose and it has us evolving everything we do. So, if you thrive in an agile culture but want the solidity of a storied and commanding brand, come join us! 

Responsibilities

• Designing and installing customized software solutions for the customer needs, goals, and technical requirements for the implementation 

• Create implementation plans based on gathered requirements 

• Lead the implementation process by configuring, installing and integrating the company`s products or services 

• Providing post-installation follow-ups, and technical guidance and support during the implementation phase, troubleshooting issues to align with their business process. 

• Act as a liaison between the client, sales team, product development, and support teams, ensuring clear and
  effective communication throughout the implementation process. 

• Conduct training sessions for client stakeholders on how to use and maintain the implemented solution. 

• Create documentation, manuals, and guides to assist clients in understanding and using the product effectively. 

• Testing the performance of the installed system, fixing bugs, and quality checks to ensure that the implemented solution meets client`s expectations and complies with the predefined standards. 

Requirements

• Bachelor’s degree, preferably in computer science, engineering or software engineering. 

• Fluency in English 

• Previous work experience on related areas 

• Good communication skills. 

• Ability to create big-picture software solutions. 

• Ability to present ideas in a clean, user-friendly way. 

• Problem-solving skills 

• Attention to detail. 
  
  

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.