Solution Design Engineer

At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function: 

The Solutions Design Engineer (SE) is a key member of the Sales Team responsible for supporting technical pre-sales activities across Verint’s Fraud and Security Solutions portfolio.

This role works with customers, partners, and our sales team to understand requirements and assist in designing and positioning solutions that address fraud prevention, physical security, and operational intelligence needs within financial services and enterprise environments.

The SE applies of EdgeVMS, security technologies, and enterprise architectures, along with a foundational understanding of data analytics and related technologies, to contribute to solution design and help deliver positive customer outcomes through compelling demo's and persuasive presentations.

Principal Duties and Essential Responsibilities:  

Customer Engagement & Discovery

• Participate in technical discovery discussions to understand customer requirements, environments, and objectives.
• Gather and document business and technical requirements to support solution design.
• Build and maintain effective working relationships with customers, partners, and internal teams. 

Solution Design & Technical Sales Support

• Assist in designing solutions across video management (EdgeVMS), security systems, and analytics capabilities.
• Deliver standard and tailored product demonstrations (remote and onsite) with guidance from senior team members.
• Support development of proposals, quotes, and technical documentation.
• Help ensure solution accuracy and alignment with customer requirements throughout the sales process. 

Presales Support & Validation

• Lead technical execution of proof of concept (POC) and pilot engagements.
• Assist in validating solution performance against defined requirements.
• Contribute to documenting results and supporting customer evaluations. 

Collaboration & Cross-Functional Alignment

• Work closely with Sales, Product Management, R&D, and Customer Success teams to support opportunities.
• Provide feedback on customer requirements and product capabilities.
• Assist with transitioning opportunities from pre-sales to post-sales teams. 

Technical Enablement & Development

• Participate in internal and partner training on Verint solutions and technologies.
• Contribute to demo environments and technical assets as assigned.
• Actively build product knowledge and technical expertise

Continuous Learning & Improvement

• Stay current on industry trends including fraud prevention, physical security, cloud, and analytics.
• Develop familiarity with evolving features and capabilities within the Verint platform.
• Identify opportunities to improve personal effectiveness, tools, and processes.

Minimum Requirements

• Bachelor’s degree in Engineering, Computer Science, IT, or related field or equivalent work experience. 
• 3–5+ years of experience in presales engineering, technical support, systems engineering, or related technical role.
• Foundational experience with video management systems, surveillance technologies, or security solutions.
• Experience working with customers or internal stakeholders in a technical capacity.
• Ability to understand customer requirements, and assist in designing, delivering and articulating practical technical solutions.
• Strong written and verbal communication skills with the ability to present technical concepts clearly.
• Basic understanding of networking, systems architecture, and enterprise environments
• Familiarity with data-driven or analytics-enabled solutions at a conceptual or working level.
• Ability to manage multiple tasks and priorities in a remote work environment.
• Ability to travel up to 25–40% domestically.
• Northeast Region as preferred location.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

Preferred Requirements

• Strong experience to video management platforms (e.g., EdgeVMS or similar solutions) 
• Basic knowledge of cloud platforms (AWS, Azure) or virtualization technologies
• Familiarity with SQL, reporting tools, or dashboards (e.g., Power BI)
• Experience in financial services, fraud prevention, or physical security environments
• Ability to troubleshoot and analyze basic networked systems.
• Exposure to analytics, automation, or AI-enabled features within enterprise platforms
• Experience supporting proof of concept (POC) or demo environments.

Verint Core Competencies:

Customer Focus, Technical Expertise, Execution & Accountability, Collaboration, Communication, Continuous Learning & Innovation

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Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

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