The Solution Architect manages client ERP projects from requirements gathering through implementation and support. They provide consulting services, design efficient system architectures, and ensure client satisfaction through proactive communication and expert guidance.
The Solution Architect is responsible for managing client projects through and through. They are accountable for providing support and excellent customer service in collaboration with team members, while meeting billable goals. The Solution Architect ensures the ERP architecture and design is efficient, secure, and cost-effective to best achieve client-defined results. This individual will also serve as subject matter advisor or delivery lead throughout the duration of the project lifecycle.
Success Factors
Responsibilities
Provide consulting services to advise on best practices to use and implement best ERP solution for the client
Design, develop and deploy solutions and applications that help clients optimize the value they derive from their accounting and financial strategies
Perform maintenance and administrative tasks in both production and non-production environment
Manage and assist clients through proactive contact with prompt resolutions
Key point of contact for ERP implementations, upgrades and support, from kick off meeting/requirements gathering to testing, go-live and support
Analyze impact of specific requirements on the platform and identify the optimum way to migrate to the new platform – both functionality and data
Identify opportunities to improve performance and proactively challenge system usage to maximize return on investment
Ensure successful implementation and client satisfaction through project sign-off and survey follow up
Check deliverables of vendor partners to make sure they are fit-for-purpose and guide and coach teams as necessary
Build and maintain client relationships with business and technology stakeholders
Develop and test detailed functional designs for business solution components and prototypes
Follow set company processes, guidelines and framework
Act as subject matter expert providing best-practice guidance on financial business processes and implementation approaches
Participate in sales and marketing activities as needed
Maintain confidentiality with external client information as well as internal employee and firm information
Other duties as assigned
People Management/Relationships
Takes initiative to be a team player (seeks out opportunities to help others)
Treats everyone with respect
Develops loyalty and trust with team
Successfully adapts to different personalities and working styles
Proactively and effectively communicates information regarding status issues to team members
Holds self-accountable for assigned work; seeks continuous feedback to learn and develop in role; is open to new ideas and suggestions
Business Growth (if applicable)
Possesses an understanding of RKL’s business (service lines, competitors) and client service capabilities and the impact of technology upon the firm’s growth and success
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills
Ability to multitask and manage multiple projects at once in a fast-paced environment
Ability to shift focus and adapt to change, works well independently and in a team environment
Strong problem-solving skills and situational understanding on when to escalate to management
Excellent customer service and communication skills with the ability to articulate and present complex information concisely to both technical and non-technical audiences
Excellent time management and organizational skills
Team player with commercial awareness and cognizance of changing internal and external IT landscapes
Analytical and critical thinking skills, prepared to challenge conventional thinking
Reliable individual who takes accountability and has solid decision-making abilities
Education, Experience and Certifications
Bachelor’s degree in Management Information Systems, Computer Science, Accounting, Finance or related field
3+ years’ experience as a Solution Architect within enterprise resource planning and/or professional services firm
Strong knowledge of Microsoft Office Suite, with advanced Excel skills
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