Solution Architect Business Applications. Permanent Full Time – Flexible Location

About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Provide senior specialist expertise in the design, architecture and delivery of workforce management application solutions within our ICT Business Applications team. This role will focus on UKG Pro, while also supporting Kronos WFC, which remains an important operational platform while Life Without Barriers continues its transition to UKG Pro.

This is a hands-on solution architecture role, with a strong focus on workforce management configuration, integrations, data, security, supportability, testing, implementation and transition to business-as-usual support.

You will work closely with business stakeholders, vendors, project teams and ICT colleagues to understand requirements, assess solution options and support the design and implementation of practical, scalable and sustainable system solutions. You will also act as a senior specialist and escalation point for complex UKG Pro and Kronos WFC matters, providing guidance across solution design, system changes, documentation, governance and continuous improvement.

This is a permanent full-time position and offers the flexibility to work from your preferred location anywhere in Australia, whether that is your home or one of our offices.

Key responsibilities

• Lead the design and architecture of UKG Pro solutions, ensuring alignment with business needs, operational requirements and organisational standards.
• Support Kronos WFC while it remains in use, including consideration of operational continuity, transition impacts and integration dependencies.
• Provide expert advice on solution options, system capabilities, design decisions, impacts, dependencies, risks and trade-offs.
• Support complex system changes, enhancements, upgrades, fixes, integrations and project activities involving UKG Pro and Kronos WFC.
• Lead or support design, build, testing and implementation activities, ensuring solutions are practical, controlled, supportable and sustainable.
• Work with stakeholders to identify, analyse and translate business requirements into fit-for-purpose system solutions and configuration approaches.
• Ensure solution designs consider integration, data, security, scalability, supportability, user experience and downstream operational impacts.
• Contribute to impact assessments, operational readiness, transition planning and handover activities to support effective adoption into BAU support.
• Act as a senior specialist and escalation point for complex workforce management application, design and integration matters.
• Provide technical and functional guidance to Business Applications team members, including support with configuration, testing, documentation and issue resolution.
• Work with vendors, service providers, ICT colleagues and business stakeholders to coordinate issue resolution, system changes and continuous improvement.

Skills & Experience

• Significant experience with UKG Pro and Kronos WFC within a medium to large organisation.
• Experience designing, implementing and supporting UKG Pro and Kronos WFC, including configuration, testing, documentation and stakeholder engagement.
• Strong understanding of workforce management processes, including time and attendance, rostering, scheduling, award interpretation, payroll impacts and operational support considerations.
• Experience supporting complex system changes, enhancements, upgrades, integrations and project activities.
• Experience translating business requirements into practical system solutions, including consideration of process, data, integration, security and support impacts.
• Strong problem-solving and analytical skills, with the ability to assess issues, identify options and recommend effective outcomes.
• Ability to facilitate workshops, discovery sessions and stakeholder discussions to clarify needs, resolve issues and support solution outcomes.
• Experience working with business stakeholders, vendors, service providers and technical teams to deliver fit-for-purpose outcomes.
• Experience using structured change, governance, documentation and support processes.
• Tertiary qualification or equivalent experience in information systems, business systems, technology or a related field.

Benefits

• Work from home or one of our offices
• Monthly rostered day off  
• Salary packaging benefits – more money in your pocket
• Join one of Australia’s largest and leading social-purpose organisations

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Mikaella at recruitment@lwb.org.au.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight AEST on Sunday the 28th of June