Software Support Technician I

Job DetailsA Software Support Technician maintains and supports the integrity of the system environment. Position responsibilities include planned and unplanned support for in house developed software, deploying software upgrades, maintaining and scheduling updates and hotfixes to customer environments. Other duties may include configuring proprietary configuration files, maintaining, and the creation of process documentation while ensuring the company’s standards of high performance and security. Primary Responsibilities Serve as point of contact for inbound Service Desk calls regarding Solarity software. Support and troubleshooting steps including: Ticket routing, Password resets, Break/Fix, automated alerts, and Escalations to level II or level III Service Desk associates. Provide remote support to customers, create detailed work logs, and process documentation in Jira Service Management Manages bug fixes and software enhancements. Uses discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime. Other duties as assigned by Service Desk leadership. A Software Support Technician will work to have an awareness of and progress to working knowledge in the following areas: Standards for Phone and Email Etiquette Change Control Proper handling of PHI and Network Security Qualifications 1+ year of technical support experience or an Associate’s degree in related field required Proven ability to research, troubleshoot, and resolve technical issues. Proven ability to guide and support other technicians to successful resolutions. Strong presentation and communication skills with keen attention to detail. On-call availability required. Experience with implementing or maintaining software solutions desired.  Experience with the following is beneficial (but not required): Citrix JSON  Windows Deployment Services XML About Solarity Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation.  Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively. We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com. Equal Employment Opportunity Solarity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, disability, marital status, genetic information, veteran status, sex, sexual orientation, gender identity or expression, or any other status protected by applicable law. Important Notice: Solarity Health takes the security of job applicants seriously. Please be aware that all official recruiting communications from Solarity Health will come only from email addresses ending in @solarityhealth.com or through our applicant tracking system, Paycom, from addresses ending in @msg.paycomonline.com. We will never ask candidates for personal financial information, Social Security numbers, or payment of any kind during the recruiting or hiring process. If you receive a message from any other domain claiming to represent Solarity Health, do not respond and please report it to hr@solarityhealth.com. Qualifications