The role involves creating and managing daily social media content, including scripting and editing short-form videos for TikTok and other platforms. Additionally, the manager handles customer inquiries, order processing, and basic website updates.
• Prepare 4–6 engaging social media posts per day ready for review and publishing across TikTok and other social media platforms.
• Create weekly content plans, filming schedules and content calendars to maintain a consistent content pipeline.
• Research current trends, viral sounds, competitors and content opportunities within the skincare and lifestyle niche.
• Write engaging scripts for educational and lifestyle content, allowing the business owner to simply film the footage before it is edited.
• Edit supplied footage into engaging short-form social media content (simple editing only).
• Monitor and respond to comments, direct messages and customer enquiries while directing customers to the appropriate website links where required.
• Manage customer emails, including collaboration enquiries, influencer opportunities and general customer support.
• Process customer orders and assist with delivery and tracking enquiries.
• Complete basic website updates, including products, pricing, banners and other website content changes.
• Proactively contribute fresh ideas, identify opportunities and help grow the brand's social media presence.
• Provide general administrative support as required.