Social Media and Community Assistant

Social Media and Community Assistant
Location: Remote, LATAM
Reports To: Social & Community Manager
Type: Full-Time (CST Hours)

About Our Client

Our client is a fast-growing e-commerce consumer brand with customers across multiple international markets. They are focused on delivering a premium customer experience and building a strong digital presence through engaging content and meaningful community interactions. 

As the brand continues to grow, social media and community engagement play a key role in connecting with customers, increasing brand awareness, and fostering long-term loyalty.

Role Overview

We are seeking a Social Media & Community Assistant to support the execution of social publishing, content creation, community engagement, trend monitoring, and performance tracking.  

This is a highly execution-focused role responsible for ensuring content is published consistently, the online community remains engaged, and social performance is monitored and optimized. You will work closely with the Social & Community Manager to support day-to-day social media operations.

Key Responsibilities  

Social Content Coordination

• Assist with planning and maintaining seasonal and monthly content calendars
• Schedule posts, reels, and stories across social media platforms
• Help create captions, graphics, and other visual content
• Repurpose user-generated content (UGC) for ongoing campaigns
• Monitor social media trends, viral content formats, and platform updates

Community Engagement

• Respond to direct messages and comments in a timely, thoughtful, and brand-aligned manner
• Engage with followers to help build an active and engaged online community
• Support social media giveaways, collaborations, and campaign activations
• Escalate customer concerns or feedback to the appropriate internal teams when needed

Reporting & Insights

• Prepare weekly and monthly social media performance reports
• Identify top-performing content and engagement trends
• Support testing initiatives across content formats, reposting strategies, and engagement tactics
• Share insights, trends, and opportunities with the Social & Community Manager

Required Skills & Experience

• 1–3+ years of experience in social media, content creation, or digital marketing
• Familiarity with platforms such as Instagram, TikTok, and other social media channels
• Strong written communication and caption-writing skills
• Understanding of social media trends and content best practices
• Highly organized with excellent attention to detail
• Comfortable using Canva, scheduling platforms, Google Sheets, and Notion
• Basic familiarity with short-form video editing is a plus

What Makes You a Great Fit

• Detail-oriented and dependable in executing tasks
• Strong understanding of engaging, modern, and on-brand content
• Proactive with excellent communication skills
• Comfortable managing multiple projects and deadlines
• Thrives in fast-paced, content-driven environments
• Passionate about social media, online communities, and digital storytelling

Why This Role Matters

This role plays an important part in maintaining a consistent and engaging social media presence while helping build meaningful relationships with the brand’s online community.  

By supporting content execution, community engagement, and day-to-day social media operations, you’ll contribute directly to brand growth, customer trust, and long-term audience engagement.