SmartCare Advisor – UKG Pro (WFM)

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro Workforce Management (WFM). This role focuses on system optimization, client advisory, and ongoing support—bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro WFM environment, while proactively identifying opportunities for improvement across timekeeping, scheduling, accruals, attendance, and workforce management processes.

This is a client-facing, consultative role suited for someone who knows UKG Pro WFM inside out and can confidently translate system capabilities into business value.

Key Responsibilities

Client Partnership & Advisory

• Serve as the primary post-implementation partner for assigned clients
• Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
• Build strong client relationships and drive overall customer satisfaction
• Facilitate consultative discussions on workforce management best practices and system utilization

System Optimization & Configuration

• Perform configuration updates and enhancements within UKG Pro WFM
• Analyze system performance and recommend improvements
• Support configuration and optimization of Timekeeping, Scheduling, Accruals, Attendance, Activities, and related WFM modules
• Apply testing methodologies for system updates, enhancements, and M&A activities

Issue Resolution & Support

• Manage and triage client inquiries, ensuring timely resolution or escalation
• Troubleshoot system-related issues and provide clear, actionable solutions
• Maintain a proactive approach to identifying and resolving risks

Delivery & Execution

• Meet timelines aligned with key deliverables and client expectations
• Create documentation, templates, and client-facing materials
• Support knowledge transfer for both internal teams and clients

Collaboration & Internal Contribution

• Act as a Subject Matter Expert (SME) for UKG Pro WFM
• Contribute to internal process improvements and team knowledge sharing
• Participate in team trainings and lead at least one session annually
• Support a collaborative, high-performance team environment

Required Qualifications

• 3+ years of hands-on experience with UKG Pro Workforce Management (WFM)
• Experience in consulting, implementation, configuration, or support roles
• Minimum of 5–10 full-cycle implementations or equivalent system exposure
• Strong knowledge of:
  • Timekeeping and attendance
  • Scheduling
  • Accruals and leave management
  • Workforce management processes
  • System testing methodologies
• Proven ability to manage multiple clients or priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication skills (client-facing is a must)

Certifications

• UKG Pro WFM Certification (required)

Preferred Qualifications (Nice-to-Have)

Experience with:

• Advanced Scheduling
• Activities, Analytics, or Reporting
• Workforce Integrations
• Exposure to US or Canadian workforce management environments (either is fine, both not required)

Ideal Candidate Profile

You’re not just clicking around UKG Pro WFM—you actually understand how workforce management processes should work and how to make the system support them. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Why Align HCM?

• Impact: Help organizations simplify pay and HR processes for thousands of employees.
• Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.
• Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.
• Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.
• Variety: Every client is different—no two implementations are the same.

Benefits:  

Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team. Along with an open vacation policy and paid volunteer days, we offer:  

• Base Salary plus Incentive Pay
• GRSP with Employer Match
• Medical Plan with Medavie Blue Cross
• Dental & Vision
• Extended Health Care
• Life Insurance for you and your family
• Online Doctor Service
• Travel Insurance

Schedule:
This position follows US Eastern Time business hours, Monday through Friday.  

Location:
Remote (US, Canada)  

Compensation:
Base salary: CAD $80,000 - CAD $100,000

Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.   

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.