Site Reliability Engineer - Voice L2 Support
Posted 2 hours ago
Worldwide
⭐
5-10 years experience
Please mention DailyRemote when applying
AI Summary
Responsible for maintaining the reliability and performance of voice services within a cloud-native environment. This includes troubleshooting production systems, managing incidents, and optimizing VoIP traffic flow.
Who are we?
At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru.
We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology.
Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow.
If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, we’d love to hear from you.
Required Skills:
- Experience in a cloud production support or system reliability role, hands-on experience with Google Cloud Platform (GCP) services, such as Compute Engine, Kubernetes Engine (GKE), Cloud Monitoring (Stackdriver), Cloud Logging, and Cloud Storage.
- Proficient in using monitoring tools like Cloud Monitoring, Stackdriver or similar to track system performance
- Strong understanding of system performance metrics (e.g., CPU, memory, disk, network) and how to diagnose and resolve related issues.
- Experience with incident management and troubleshooting production systems in a live environment.
- Proficient in scripting or automating tasks using tools like Bash, Python, or similar
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication and documentation skills.
Ability to work under pressure and manage multiple priorities.
Collaborative mindset with cross-functional teams .
Other Skills:
Voice over IP (VoIP) Protocols (SIP, WebRTC, RTP, SRTP)
• Session Border Controllers (SBCs) configuration and troubleshooting (e.g., Ribbon, Oracle, AudioCodes)
Quality of Service (QoS) implementation and optimization for voice traffic
• Network fundamentals (TCP/IP, VLANs, VRF, routing, switching) relevant to voice traffic flow
IP Telephony troubleshooting methodologies and tools (Wireshark, network analyzers)
Dial Plan design and implementation (E.164, numbering plans, call routing logic)
Voice security best practices and implementation (TLS, SRTP, firewalls)
• Scripting and Automation for voice system management (e.g., PowerShell for Teams, Python for APIs)
Contact Center technologies (ACD, IVR) integration and support
• Gateway configuration (analog, digital, SIP trunks) and media codecs (G.711, G.729)
• Systems and Network Integration: Proven experience integrating VoIP and Unified Communication platforms with cloud-native and hybrid environments.
• Protocol Expertise: Strong understanding of VoIP/UC and web protocols including SIP, RTP, HTTP, DNS, and their role in real-time communications and service reliability.
• Network Engineering: Mid-level proficiency in IP switching and routing, with hands-on experience in troubleshooting and optimizing network paths in production environments.
Valuable Tools & Certifications
• Platform-Specific Tools:Proficient with tools from cloud providers like AWS, Azure, or Google Cloud,
and with VoIP management platforms.
• Netscout NG1: Hands-on experience with Netscout NG1 for real-time network performance monitoring, traffic analysis, and troubleshooting across VoIP and UC environments.
• Wireshark: Proficient in using Wireshark for deep packet inspection, protocol analysis (SIP, RTP, HTTP), and root cause investigation of call quality and signaling issues.
• Automation Tools: Practical experience with workflow automation platforms such as N8N, Ansible, Jenkins, or GitLab CI/CD, enabling automated deployment, alerting, and remediation pipelines.
• Elastic Stack (ELK): Familiarity with Elasticsearch, Logstash, and Kibana for centralized logging, observability, and dashboarding of service health and operational metrics.
• Monitoring & Alerting: Experience with Prometheus, Grafana, Zabbix, or similar tools for proactive monitoring, alerting, and SLA compliance tracking.
Certifications:
Look for certifications like CCNA: Collaboration or CompTIA Network+, to validate foundational knowledge in networking and VoIP.
Requirements
Qualifications:
Bachelor’s degree in Computer Science or related field.
Skills:
GCP,Python,such as Compute Engine, Kubernetes Engine (GKE), Cloud Monitoring (Stackdriver), Cloud Logging, and Cloud Storage
DevOps practices and CI/CD.
Cloud and containerization technologies
Benefits
What We Offer:
- Competitive salaries and comprehensive health benefits.
- Flexible work hours and remote work options.
- Professional development and training opportunities.
- A supportive and inclusive work environment.
- Access to cutting-edge technology and tools.
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