Site Engagement Liaison Manager

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Manager, Site Engagement Liaison at ICON, you will lead efforts to build and maintain strong relationships with clinical trial sites, ensuring effective communication and collaboration throughout the study lifecycle.

What You Will Do:

You will oversee scientific operations workstreams, ensuring deliverables meet quality and timeline expectations.

Key responsibilities include:

• Build and maintain strong relationships with investigators, site staff, and key stakeholders to support successful study delivery.
• Act as the primary liaison between sites, CRO partners, and internal study teams, ensuring effective communication and collaboration.
• Evaluate site capabilities and performance to support site identification, feasibility, and selection activities.
• Oversee site-level study start-up, activation, conduct, and close-out activities, ensuring delivery against timelines and quality expectations.
• Support site contracting and activation activities in partnership with internal teams and external vendors.
• Monitor site performance, recruitment, enrollment, quality, and compliance metrics, identifying risks and implementing mitigation plans.
• Drive site engagement strategies and develop action plans to improve site performance, recruitment, and retention.
• Provide oversight of CRO-delivered site management activities and ensure compliance with ICH-GCP, regulatory requirements, and company procedures.
• Collaborate closely with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs, and other cross-functional stakeholders to achieve study objectives.
• Utilize site and study performance data to identify trends, support decision-making, and contribute to continuous process improvement initiatives.

Your Profile:

You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline.
• 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment, including site management, site oversight, monitoring, clinical operations, or study management.
• Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements.
• Experience working with and overseeing CROs and external vendors.
• Proven ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders.
• Strong analytical, risk management, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and organizational abilities.
• Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management.
• Experience with CTMS, eTMF, and other clinical trial systems is preferred.
• Ability to travel domestically and internationally up to 50%.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply