Shipboard QA & Support Analyst

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Shipboard QA & Support Analyst to conduct QA testing, documentation, and troubleshooting of shipboard IT systems. This position will be Full-Time and Remote.

What You’ll Do

• Travel to cruise ships (in-service or in dry dock) to conduct on-site QA testing and certification of hardware and software installations

• Write and maintain clear technical documentation describing how systems should function, be configured, and be maintained

• Survey and evaluate various software products and platforms deployed across the fleet for functionality, performance, and compliance

• Identify, document, and coordinate troubleshooting or triage efforts for systems that are underperforming or malfunctioning

• Coordinate with specialized internal teams to deploy to ships for incident response when critical systems go down

• Serve as an on-site technical point of contact between shipboard staff and shoreside IT/engineering teams

• Provide detailed trip reports and QA findings to stakeholders after each site visit

• During non-travel periods, support the Application Support team with remote troubleshooting of shipboard software systems

What You'll Need

Required:

• 2–4 years of experience as a Product Engineer, Assistant IT Manager, or similar technical role, ideally with prior shipboard/maritime experience

• Strong working knowledge of IT hardware and software systems, networking fundamentals, and troubleshooting methodology

• Exceptional written communication skills — able to produce clear, structured, and professional documentation

• Fluent in English (written and spoken); additional languages are a plus

• Comfortable working independently in dynamic, sometimes remote environments (at sea, in port, or in dry dock)

• Willing and able to travel frequently, including trips of 2–3 weeks at a time, on short notice, to destinations worldwide

• Strong interpersonal skills to coordinate effectively across shipboard crew, IT teams, and vendors

• Detail-oriented with a QA mindset — able to identify gaps between expected and actual system behavior

Preferred:

• Familiarity with maritime or cruise industry IT systems and standards

• Experience with incident response coordination in high-pressure environments

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.