Services & Support Admin (French Speaker)

Job Description

Using a thorough understanding of the support organization's activities, provides administrative and operational support to support professionals and management. Responsibilities include document preparation, customer and internal correspondence, call and case management, office administration, and remote team support. Responds to customer inquiries, coordinates administrative processes, and acts as a liaison between customers, product divisions, and other internal stakeholders to ensure efficient service delivery.

Key Responsibilities

• Provide advanced administrative and operational support by managing complex processes, documentation, and business activities.

• Coordinate and maintain documentation, records, reports, and administrative workflows while ensuring accuracy and compliance with internal procedures.

• Analyze and resolve complex administrative issues, identifying the most appropriate solutions with minimal supervision.

• Serve as a key point of contact for internal and external customers, responding to inquiries and ensuring timely follow-up.

• Coordinate cross-functional activities with internal stakeholders to support business operations and process efficiency.

• Recommend and implement improvements to administrative processes, procedures, and documentation to enhance operational effectiveness.

• Ensure compliance with company policies, quality standards, and regulatory requirements where applicable.

• Support onboarding, training, and knowledge sharing within the team, acting as an informal resource for colleagues when required.

• Contribute to continuous improvement initiatives by identifying opportunities to simplify processes and increase efficiency.

• Prepare reports, presentations, and business documentation to support management decision-making.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.

• Typically 3–6 years of experience in an administrative support, customer support, or business operations role.

• Experience working with SAP CRM or similar ERP/CRM systems.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).

• Strong communication skills in English; additional European languages are a plus.

• Customer-oriented mindset with excellent attention to detail.

Additional Details

Travel Required:

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