Service Titan Administrator

We are hiring a ServiceTitan Integration Specialist for our client — a US-based, PE-backed multi-brand platform in the roofing and exteriors industry with nine operating brands across 60+ locations. This is not a maintenance seat. Our client is looking for a builder who wants to own ServiceTitan end to end and help make the environment measurably better.

You will share accountability for how ServiceTitan is configured, integrated, adopted, and improved — turning the needs of nine distinct brands into one governed, scalable configuration that still respects each brand's identity. You will work with US-based leadership, brand teams, and vendors, and you will present to stakeholders on camera when the work calls for it.

What You Will Own

• ServiceTitan, end to end. Configuration, workflows, roadmap, releases, and continuous optimization.
• Integrations. Manage and maintain the connections between ServiceTitan and the broader tech ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365).
• New-brand onboarding. As the platform acquires companies, map their setup, migrate their data (including from AccuLynx), and stand them up in ServiceTitan.
• Multi-tenant administration. Every ServiceTitan function across complex business units — each with its own setup, templates, and contracts.
• Environment build-out. Business units, tags, skills, workflows, SBET/pricebook, templates, and reporting, delivered through a governed, tiered rollout.
• Data + AI. Evaluate large data sets, clean and map data for migrations, catch quality issues, and use AI tools to work faster and sharper.
• Requirements to reality. Gather needs, build a prioritized backlog, and ship against it with clear acceptance criteria.
• Governance and adoption. Set the guardrails that keep nine brands coherent, then drive the training that makes it stick.

Requirements

• Hands-on ServiceTitan administration experience in a live production environment — configuring business units, workflows, templates, pricebook/SBET, and reporting.
• Experience administering ServiceTitan (or a comparable field-services CRM) across multiple business units or brands.
• Demonstrated experience mapping and migrating data into ServiceTitan or a comparable operational CRM, including cleaning messy source data before go-live.
• Fluent, professional English (written and verbal); camera-ready for stakeholder presentations.
• Daily, comfortable use of modern AI tools in your work, with a genuine appetite to use them more.
• A collaborative style — you build trust easily across teams.
• A builder's mindset — you take initiative, own outcomes, and want to grow scope.

Preferred Qualifications

• Roofing industry experience (high preference).
• Broader US services and trades industry background — exteriors, home services, HVAC, plumbing, electrical.
• Exposure to Sage Intacct or a comparable ERP.
• Experience integrating a field CRM with ERP or spend-management platforms.
• PE-backed, multi-brand, or roll-up environment experience.
• Familiarity with EagleView, Hover, SRS, AccuLynx, JobNimbus, LeapCRM, SalesRabbit, Xactimate, Paylocity.

Tools & Software

• ServiceTitan (primary — operating CRM)
• AccuLynx (legacy roofing CRM / migration source)
• Sage Intacct (ERP/finance)
• Smartsheet (project management)
• Zoho Desk (ticketing)
• Microsoft 365
• AI tools (used daily across the team)

What Makes You a Great Fit

• You have actually configured ServiceTitan yourself and can walk through the decisions you owned.
• You treat a multi-brand rollout as a design problem, not a request queue.
• You catch data-quality issues before they hit production and you own the fix.
• You keep stakeholders informed without being chased, and you know which decisions are yours to make.
• You want to grow the scope you own.

Benefits

What We Offer

• Up to $9/hour
• 100% remote work
• Full-time role

To apply:

Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format).

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.

Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search.

A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.