ServiceNow Test Engineer

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.   

ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts with primary focus on a federal program. This role is responsible for helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment. 

The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to validate requirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies. 

Job Location: Remote work is authorized.  Must support US Eastern time zone working hours. Preference to candidates who live in the Washington DC metro area.   

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  

What You Will Do 

• Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions 

• Design, maintain, and run automated test suites using the ServiceNow Automated Test Framework (ATF) 

• Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations 

• Validate enhancements, bug fixes, and release changes across development, test, and production environments 

• Track defects, support triage, and verify fixes through resolution using ServiceNow Agile Development, Jira or similar tools 

• Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes 

• Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations 

• Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools 

• Support release readiness, test evidence collection, and UAT coordination 

• Verify configurations and updates align with security and compliance expectations 

What You Must Have 

• Must be a U.S. Citizen and possess an active Secret security clearance as required by federal contract 

• Bachelor’s degree in Computer Science, Engineer, Information Technology or a related field 

• 3+ years of experience in software testing, QA, or test engineering 

• 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms 

• 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies 

What We Would Like You To Have 

• Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools 

• Experience performing functional, regression, integration, and UAT testing 

• Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation 

• Ability to write clear test cases, test steps, and defect reports with strong attention to detail 

• Working knowledge of federal delivery security and compliance-sensitive delivery environments 

• Experience supporting ServiceNow enhancements, releases, or workflow changes in a federal environment 

• Familiarity with FedRAMP, security validation, or compliance-focused testing practices 

• Experience validating workflow dependencies, data updates, and role-based access behavior 

• Exposure to release management, smoke testing, and test evidence collection 

• Familiarity with Agile ceremonies and collaboration with analysts and developers 

Professional Skills  

• Strong analytical, problem-solving, communication, and stakeholder collaboration skills 

• Proactive, detail-oriented, and highly communicative 

• Able to work effectively in a fast-paced environment with shifting priorities 

• Comfortable working independently while coordinating closely with a delivery team 

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.