ServiceNow Developer

We are seeking a Mid-Level ServiceNow Developer to join our team supporting federal government clients. This role is ideal for a ServiceNow professional with solid hands-on development and configuration experience who is looking to contribute to meaningful, mission-focused solutions. The ideal candidate has experience with ServiceNow scripting, workflows, integrations, and module configuration and is comfortable working collaboratively with senior developers, architects, analysts, and client stakeholders in a fast-paced environment.

Job Functions

• Develop, configure, and maintain ServiceNow solutions across one or more modules, such as ITSM, ITOM, SPM, HRSD, CMDB, or custom applications.

• Translate functional and technical requirements into effective ServiceNow configurations and custom development.

• Develop and maintain ServiceNow scripts, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and related platform components.

• Configure workflows, forms, fields, notifications, reports, and other ServiceNow functionality based on business requirements.

• Develop and support integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and other integration methods.

• Collaborate with senior developers, architects, business analysts, project managers, and client stakeholders to understand requirements and deliver technical solutions.

• Participate in unit testing, system testing, debugging, and troubleshooting to ensure reliable and maintainable solutions.

• Identify and resolve technical issues and recommend improvements to existing ServiceNow functionality and processes.

• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.

• Create and maintain technical documentation related to configurations, development, integrations, and system processes.

• Follow established development standards, security requirements, and ServiceNow best practices.

• Support platform enhancements, upgrades, deployments, and ongoing maintenance activities.

• Stay current with ServiceNow platform capabilities and contribute ideas for process automation and platform improvements.

Skills and Abilities

• Hands-on experience with ServiceNow development and configuration, including scripting and application customization.

• Working knowledge of one or more ServiceNow modules, such as ITSM, ITOM, SPM, HRSD, CMDB, or SecOps.

• Proficiency with ServiceNow scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.

• Experience configuring workflows, forms, fields, notifications, reports, and other ServiceNow platform functionality.

• Experience gathering requirements and translating business needs into practical ServiceNow solutions.

• Experience developing or supporting integrations using REST/SOAP APIs, MID Servers, or other integration frameworks.

• Understanding of Agile/Scrum methodologies and experience working as part of a collaborative development team.

• Ability to troubleshoot technical issues, analyze problems, and develop maintainable solutions.

• Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.

• Ability to work within established development standards, security requirements, and federal client environments.

• Familiarity with federal compliance and security requirements, including FISMA, FedRAMP, and NIST 800-53, is preferred.

• Strong attention to detail and ability to manage multiple priorities in a fast-paced consulting environment.

Education & Certifications

• U.S. Citizenship is required.

• Active Public Trust clearance or the ability to obtain one.

• ServiceNow Certified Application Developer preferred.

• ITIL Foundation certification preferred.

• ServiceNow Implementation Specialist certification is a plus.

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or a related field preferred.

Experience

• 3+ years of experience supporting the implementation, administration, configuration, and/or development of an ITSM platform.

• 2+ years of hands-on ServiceNow development experience, including scripting, configuration, customization, testing, and deployment.

• Experience developing on the ServiceNow platform, including creating and/or customizing applications and platform functionality.

• 3+ years of experience working with one or more programming or scripting languages, preferably JavaScript.

• Experience developing or supporting ServiceNow integrations using REST/SOAP APIs or similar technologies.

• Experience creating technical documentation and maintaining development and configuration documentation.

• Experience working in an Agile development environment is preferred.

• Federal government or government contracting experience is preferred.