Service Now Developer

Build the Future!
McGraw Hill is a global education innovation company offering solutions from textbooks to cutting-edge digital platforms that improve learning outcomes. To support our growing technology landscape, we are hiring a ServiceNow Developer who will play a key role in enhancing and optimizing our ServiceNow platform to support critical business operations who will operate remotely from India.

How are you creating an impact?
As a ServiceNow Developer, you will be responsible for designing, developing, and enhancing ServiceNow solutions that streamline IT services and improve user experience across the organization. You will work closely with stakeholders and cross-functional teams to translate business needs into scalable, efficient workflows and platform capabilities, ensuring seamless service delivery and operational excellence.

What will you be doing?

• Design, develop, and implement ServiceNow solutions and modules aligned with business requirements
• Work closely with stakeholders to gather requirements, conduct design discussions, support UAT, and provide training
• Develop and enhance service catalog, workflows/flows, and service portal to improve user experience
• Utilize ServiceNow capabilities such as business rules, client scripts, and UI policies to build efficient solutions
• Perform regression testing during platform upgrades to ensure stability and performance
• Manage day-to-day BAU activities including discovery, monitoring schedules, and resolving errors
• Collaborate with server, network, and CMDB teams to extend discovery across infrastructure and cloud environments (Azure, OCI, AWS)

We are looking for someone having:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3+ years of experience as a ServiceNow Developer
• Certified System Administrator (CSA) certification is mandatory
• Strong experience with ServiceNow modules such as ITSM, ITOM, ITAM, and ITBM
• Hands-on experience in service catalog, workflow/flow development, and service portal/employee center
• Strong proficiency in JavaScript and experience with REST API integrations
• Basic knowledge of ServiceNow Discovery and troubleshooting
• Excellent communication skills and ability to work with cross-functional stakeholders

Nice to have:

• ServiceNow Application Developer certification
• Strong problem-solving skills and attention to detail

Additional Requirement:

• Willingness to work with an overlap with US business hours to support global stakeholders

Why work with us?
There has never been a better time to join McGraw Hill. In our culture of curiosity, collaboration, and innovation, you’ll have the opportunity to work on impactful technology solutions, grow your expertise, and contribute to building the future of education