The ServiceNow System Administrator is responsible for the daily administration, configuration, and maintenance of the ServiceNow platform. They work with cross-functional teams to support business processes, troubleshoot issues, and implement configuration changes.
Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022,ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence.
At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:
Strive for Greatness
Do the Right Thing
Foster Teamwork
Respect Each Other
Grow Together
We are seeking a skilled ServiceNow System Administrator to join our team supporting federal government clients. The ServiceNow System Administrator will be responsible for the day-to-day administration, configuration, maintenance, and support of the ServiceNow platform. This role works closely with developers, business analysts, architects, and product owners to maintain platform stability, support business processes, troubleshoot issues, and implement configuration changes. The ideal candidate has hands-on ServiceNow administration experience and a strong understanding of platform security, ITSM processes, workflows, data management, and release support.
REQUIREMENTS
Platform Administration: Perform day-to-day administration, configuration, maintenance, and support of the ServiceNow platform.
User & Access Management: Manage users, groups, roles, ACLs, and role-based access controls to maintain appropriate platform security.
ITSM Administration: Configure and support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Service Catalog: Configure and maintain Catalog Items, Record Producers, workflows, approvals, and related fulfillment processes.
Flow Designer & Workflow: Build, configure, troubleshoot, and maintain workflows and Flow Designer flows to support business processes.
Platform Configuration: Configure forms, fields, UI Policies, Client Scripts, Business Rules, notifications, events, assignment rules, SLAs, and scheduled jobs.
CMDB & CSDM: Support CMDB administration, CI classes, relationships, data quality, and alignment with CSDM standards.
Data Management: Manage data imports, Import Sets, Transform Maps, scheduled data loads, and ongoing data maintenance.
Deployment & Release Support: Support update sets and deployments across development, test/UAT, and production environments.
Platform Maintenance: Assist with instance cloning, upgrades, patches, testing, and release management activities.
Troubleshooting & Support: Monitor platform health, investigate system issues, troubleshoot configurations, and provide production support.
Reporting: Create and maintain reports, dashboards, and performance metrics based on business and operational needs.
Integrations: Support ServiceNow APIs, MID Servers, and integrations with external enterprise systems.
Testing: Perform configuration testing, regression testing, and support automated testing using ServiceNow Automated Test Framework (ATF).
Agile Delivery: Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
SKILLS & ABILITIES
ServiceNow Experience: 3+ years of hands-on experience administering and configuring the ServiceNow platform.
Federal Experience: Experience supporting ServiceNow within a federal government environment preferred.
Platform Administration: Strong knowledge of ServiceNow administration, configuration, user management, security, and access controls.
Technical Skills: Working knowledge of Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, workflows, and ServiceNow APIs.
CMDB: Experience maintaining Configuration Items, CI relationships, CMDB data quality, and CSDM concepts.
Data Management: Experience with Import Sets, Transform Maps, data loads, and data maintenance.
Deployment: Experience with update sets and promoting changes across ServiceNow environments.
Troubleshooting: Strong analytical and problem-solving skills with the ability to troubleshoot platform and configuration issues.
Communication: Ability to work effectively with developers, business analysts, technical teams, and federal stakeholders.
Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related field
ServiceNow Certified System Administrator (CSA) required
ServiceNow CIS certification in an applicable domain preferred
U.S. Citizenship is required
Active Public Trust clearance or the ability to obtain one
About Bravium Consulting
Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:
15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Access to robust training and professional development program
Employee Assistance Program (EAP) for mental health and wellness support
Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment.
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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