Service Manager

TEAM UP WITH US!

The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.  This position will be responsible for the management and care of the newest Caterpillar Rental Fleet in the industry.  The majority of our service functions will be remote and conducted on the job site.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO

• Manages daily operations of our field-based technicians as they maintain our heavy Cat Rental Fleet
• Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability
• Responsible for annual budgeting process for the service department
• Responsible for leading all safety initiatives and is accountable for safety performance for all direct reports
• Works closely with our Project Management and Asset Management groups to align short and long-term goals of the fleet
• Maintains accurate schedule and up to date communication practices for all Service work
• Coordinates all functions to achieve repair and maintenance forecasts.
• Manages Work in Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals
• Manages Career Path and Learning Plans for departmental staff
• Participates in on call rotation for the service department

WHAT YOU'LL NEED

• Bachelor's degree (B. A.) from four-year college or university with 3 years’ experience; or five (5) years’ related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Experience managing remote employees.
• Knowledge and experience in budgeting and cost/revenue projections
• To perform this job successfully, an individual should have advanced knowledge of MS Excel, Word, Access, and PowerPoint.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Be a contributing member of a brand-new Caterpillar Dealer working with the newest fleet in the industry.

IMPORTANT INFORMATION

While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 50 lbs. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, typewriter, copiers, etc.). A large portion of the day is spent communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Ability to move around continuously throughout a warehouse. Work may involve moving or lifting of light to moderately heavy materials or equipment requiring physical strength and agility to withstand the strain of manual work 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually quiet. 

Required travel up to 50%. 

This position is considered a safety sensitive position.     

 The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. 

EEO/AA