Service Hub Owner - REF5600S

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Objective of the Role:
As a Service Hub Owner, your primary responsibility is to build and lead a high-performing organization that evolves and runs technology products, platforms, and services at scale (e.g., enterprise platforms, customer-facing platforms, shared services, infrastructure services, business systems) with measurable outcomes in reliability, security/compliance, standardization, cost efficiency, and user/customer experience—while governing and steering vendor-built software delivery using SDLC principles to avoid “outsourced risk.”

You will:

• Set up vision for platforms, products, and services; define and own a roadmap balancing both long-term and short-term needs
• Set engineering strategy for platforms and services: standardization across geographies/business units, security posture, lifecycle strategy (upgrades/deprecations), and AI / automation -first operations
• Lead product / technology choices/architecture/design decisions; own end-to-end experience to ensure technology is driving business success (customer, employee, or operational outcomes depending on domain)
• Own outcomes at scale, not just delivery: fewer major incidents, improved change success rate, faster onboarding/provisioning or time-to-enable, higher adoption/usage with lower support load, and improved SLA/SLO adherence
• Lead vendor and platform engineering outcomes: align vendor roadmaps to organizational needs, manage escalations, and drive technical trade-offs based on evidence (risk, reliability, compliance, cost, experience)
• Apply SDLC governance to vendor-built software: set expectations for requirements clarity, design validation, test evidence, secure-by-design, release readiness, and post-release learning—without adding unnecessary bureaucracy
• Establish operating mechanisms that improve flow and quality: service health reviews, release/change readiness gates, RAID/decision logs where needed, incident learning loops, and continuous improvement cadences
• Define service standards (SLO framework, monitoring minimums, operational readiness & BAU handover criteria including hypercare exit conditions where relevant)
• Build capability and leadership bench: develop Engineering Managers/Technical Leads, shape skills strategy (platform engineering, reliability engineering/SRE-like practices, security-by-design, vendor management, domain engineering)
• Build a highly de-centralized organization so teams can move fast with clear ownership across engineering + operations + suppliers (crisp decision rights, fewer handoffs, clear escalation paths)

• Proven leadership experience running platform/service organizations where value is realized through reliability, safe change, operational excellence, and measurable outcomes, not only feature delivery
• Strong understanding of SDLC and modern delivery practices to govern vendor delivery (test strategy & evidence, release readiness, security/privacy controls, observability expectations, defect leakage prevention)
• Demonstrated ability to improve incident/problem/change outcomes (e.g., reduce recurring incidents and toil, raise RCA quality, improve change success rate, strengthen runbooks/on-call sustainability)
• Experience leading vendor/platform engagements: roadmap alignment, escalations, lifecycle planning, and managing constraints/trade-offs
• Strong stakeholder leadership across security, architecture, service management, procurement/vendor management (where applicable), and business counterparts; able to drive alignment and decisions under pressure

Big pluses if you have:

• Experience across one or more domains such as enterprise platforms, cloud/infrastructure, business applications (ERP/CRM), customer digital platforms, data platforms, security platforms, or end-user services—especially in regulated/high-compliance environments
• Track record of driving standardization across geographies/business units while balancing local constraints, risk, and compliance requirements
• Strong “engineering for operations” mindset: automation, configuration/policy governance, measurable operational readiness, and continuous improvement loops
• Experience designing org structures and decision rights that reduce coordination overhead, speed up delivery, and improve run quality
• Experience establishing and using SLOs/SLAs, operational KPIs, and governance mechanisms to steer investment decisions and reliability improvements.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.