Service Hotline Engineer for Smart PV Business

Our client is searching for Service Hotline Engineer for Smart PV Business to join their business in Romania or Poland

Responsibilities:

• Answering customer calls and emails related to technical issues
  

• Troubleshooting and resolving technical problems
  

• Escalating issues to higher-level support when necessary
  

• Interface with an engineering partner to locate technical problems that may arise during the engineering process.
  

• Maintaining documentation and records: You will be responsible for maintaining documentation and records related to technical support issues. This may include keeping track of customer interactions and documenting solutions to common problems.
  

• Responsible for remote support and level 2 engineer support; 
  

• Responsible for technical support service to customer or partner independently or jointly with a technical support team
  

• Providing customer education and training on product or service features and functionality
  

• Remote support in case of customer problems that can’t be solved by customer or local subcontractor
  

• Collaborating with other teams: You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.
  

Requirements:

• Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable
  

• Experience in solar energy industry (technical service, commissioning service) is a plus
  

• Excellent written and verbal communication and interpersonal skills, highly motivated, team player, goal oriented and success driven individual and able to work independently with minimum guidance.
  

• Excellent technical and analytical skills including good listening, probing, and qualification abilities;
  

• Fluency in German and English is a must.