Service Experience Coordinator

Position Overview

We are seeking organized, customer-focused individuals to join our remote team as Service Experience Coordinators. In this role, you will help clients move through the vacation-planning process by researching suitable options, coordinating selected services, and keeping important details organized.

This opportunity is a strong fit for individuals who enjoy helping others, managing multiple tasks, communicating clearly, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You Will Do

• Learn about client travel preferences, destination interests, preferred dates, budgets, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Assist clients with comparing options and coordinating requested services through approved supplier resources.
• Organize reservation details, confirmations, schedules, and itinerary information.
• Keep clients informed through updates, follow-up, routine question support, and assistance with standard changes.
• Maintain accurate records while continuing to build supplier and destination knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Professional and service-focused approach
• Strong organization and attention to detail
• Comfortable researching and reviewing options online
• Ability to manage multiple tasks, deadlines, and client needs
• Strong follow-up and time-management skills
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the U.S., U.K., Spain, Australia, Mexico, or other qualifying regions