Please mention DailyRemote when applying
AI Summary
The Service Desk Lead will own the ITIL 4 process suite in ServiceNow and chair internal ITSM governance reviews. They are responsible for driving key performance indicators including CMDB accuracy, knowledge accuracy, and ticket documentation quality.
GovCIO is currently hiring for a Service Desk Lead / ITSM Process Lead to join our Development Finance Corporation team supporting the Service Management business unit. This position will be located within the United States and will be a fully remote opportunity.
Responsibilities
- Owns the ITIL 4 process suite in ServiceNow across incident, problem, change, request, and knowledge
- Chairs internal ITSM governance reviews and the Major Incident Bridge for P1 events affecting multiple towers
- Drives the ≥95% CMDB accuracy and ≥95% knowledge accuracy KPIs and the ≥95% ticket documentation quality target
Qualifications
- Bachelor's with 8+ years of Service Desk lead experience (or commensurate experience)
- Clearance Required: Ability to maintain a Public Trust clearance
Posted Salary Range
USD $94,150.00 - USD $116,000.00 /Yr.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
