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You will lead service redesign initiatives by turning insights into actionable, inclusive, and evidence-led solutions. This involves facilitating co-design workshops, mapping service journeys, and collaborating with stakeholders to improve support delivery.
Service Designer
Help shape the future of support.
Every day, people take the first step towards positive change. The experiences they have along the way can make all the difference.
At Change Grow Live, we're reimagining how support is designed, delivered and experienced, helping more people access the right support, sooner. We're looking for an experienced Service Designer to join our Change and Transformation Directorate and play a key role in shaping that future. This is an opportunity to turn insight into action, redesign experiences that work better for everyone and help create services that improve outcomes while creating more time for care.
The Opportunity
At Change Grow Live, we see possibilities in every person.
Guided by our values of Be Open, Be Compassionate and Be Bold, we're working towards a simple ambition: reaching people sooner.
As part of our established Service Redesign Team, you'll work on transformation programmes that improve how support is accessed and delivered across a national organisation. You'll bring together the perspectives of people who use our services, frontline colleagues and stakeholders to design solutions that are practical, inclusive and evidence-led.
One day you might be facilitating a co-design workshop. The next, mapping a service journey, testing a new idea or uncovering insights that reshape how we approach a challenge. Whatever you're working on, you'll help create services that are easier to access, easier to deliver and more effective for the people who rely on them.
Most importantly, you'll see the impact of your work in the lives of the people we support.
You're curious about people, passionate about improvement and motivated by making a difference.
You may already be working as a Service Designer, Business Analyst, User Researcher or in another improvement-focused role. You'll be skilled at turning insight into action, navigating complexity and bringing people together around a shared goal.
Most importantly, you'll believe that the best solutions are created with people, not for them.
This is an exciting opportunity to join a growing transformation function at a pivotal point in its journey.
Whether you're looking to deepen your expertise in service design, broaden your experience across innovation and organisational change, or develop towards future leadership opportunities, you'll find the support, exposure and opportunities to help you grow.
You'll work on high-impact programmes, collaborate with talented colleagues from across the organisation and help shape the future of support at Change Grow Live.
You'll be part of a values-led organisation where your ideas are welcomed, your development is encouraged and your contribution genuinely matters.
Working alongside passionate and supportive colleagues, you'll help create positive change while building a rewarding and meaningful career.
This is primarily a home-based role within a virtual national team, with travel across the UK as required.
Hours: 37.5 hours per weekContract Type: Permanent
Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.
Please ensure your application clearly demonstrates how your skills, experience and achievements align with the requirements of the role.
As part of the application process, please submit your Service Design Portfolio separately to sravanthi.karey@cgl.org.uk to support the shortlisting process.
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
Important:
Please ensure your application clearly demonstrates how your skills, experience and achievements align with the requirements of the role.
As part of the application process, we would also like you to submit your Service Design Portfolio separately to sravanthi.karey@cgl.org.uk to support the shortlisting process.
We're excited to hear from talented candidates and may close this advert earlier than the advertised closing date if we receive a high volume of applications. We therefore encourage you to apply at the earliest opportunity.
Interviews are scheduled to take place on 6 November 2026.
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