Service Design Architect

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Join Our Team as a Service Design Architect at Wavenet!

At Wavenet, we embrace diversity and are committed to creating a culture where all voices are heard. We thrive on innovation and collaboration, and we’re dedicated to designing services that keep businesses connected, supported, and secure. We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.

What You'll Do

• Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of Wavenet’s managed services.
• Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
• Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
• Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
• Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
• Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
• Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
• Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction.

About You

• Industry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
• Solution Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
• Certifications & Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential.
• Commercial Acumen: Your experience includes strong commercial and bid skills, including governance and costing models.
• Exceptional Communication Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO level.
• Leadership & Collaboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales functions.
• Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
• Public Sector Experience: Familiarity with public sector procurement processes is an advantage.

Here’s a closer look at what we offer:

• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.