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AI Summary
The Service Delivery Support Representative manages quote requests, executes data entry tasks, and handles administrative duties to ensure operational efficiency. They act as a point of contact for clients and internal teams while maintaining accurate records and meeting project deadlines.
NATURE AND SCOPE OF JOB
The Service Delivery Support Representative supports the operational and administrative aspects of service, ensuring efficiency by managing quote requests, executing data entry tasks, creating posts, and handling various assigned responsibilities under the guidance of Appcast Managers. This SDSR is essential in ensuring high-quality output and adherence to strict timelines, contributing significantly to operational efficiency and client satisfaction.
DESCRIPTION OF DUTIES:
- Ensure all deliverables meet or exceed client expectations and internal standards.
- Execute tasks with precision to ensure reliable and error-free outcomes.
- Consistently meet deadlines as pre-established team standards.
- Communicate effectively with the COE team/account teams to ensure clarity and accuracy in task execution.
- Attend team meetings, take detailed notes, and provide comprehensive reports to Appcast Managers.
- Utilize project management tools proficiently to manage requests and track project progress.
- Accurately communicate project status to COE and address any issues promptly.
- Perform any other tasks as delegated by Appcast Managers.
MINIMUM REQUIREMENTS:
- Certification or Diploma
- 1-year experience in a similar role.
- Excellent computer and administrative skills.
SKILLS:
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Proficiency in using Google Suite, Excel, Word, and project management tools like Monday.com.
- Strong interpersonal skills and the ability to work collaboratively within a team environment.
- Previous experience in media management, social media operations, or a related field is preferred.
PERSONAL ATTRIBUTES:
- Proactive and detail-oriented mindset with a commitment to delivering high-quality work.
- Problem-solving handles escalations and the ability to adapt to evolving priorities.
- Demonstrated initiative and a continuous improvement mindset.
- Ability to thrive in a fast-paced environment and manage multiple tasks concurrently.
- Customer-focused: Acts as the main point of contact for clients or internal teams, addressing inquiries, resolving issues, and providing updates.
- Support-oriented: Provides administrative and logistical support to the team.
- Detail-oriented: maintains accurate records, updates systems, and ensures all service delivery activities adhere to company standards and policies.
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