Service Delivery Specialist, GID

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Service Delivery Specialist is an advanced contributor responsible for driving operational efficiency and standardization through system, organization, and process integration across global construction initiatives. Acting as liaison between key GDC departments (HR, IT, Finance, etc.) and GID, this role aligns enterprise systems, data, and workflows to optimize resource efficiency and performance outcomes.

This role will deploy best practices and digital tools to enhance performance, collaborates cross-functionally to align with strategic goals and establishes governance frameworks for continuous improvement. The role ensures compliance with service level agreements (SLAs), tracks key performance indicators (KPIs), and demands the ability to distill complex information into clear, concise, communications for diverse audiences.

What we are looking for

KEY responsibilities

• Drive operational efficiency and standardization across global construction.
• Identify and implement scalable process improvements.
• Streamline workflows and eliminate inefficiencies.
• Deploy best practices and digital tools to enhance departmental performance.
• Collaborate cross-functionally to create visibility and align with strategic goals.
• Establish governance frameworks for continuous improvement.
• Support document review and management and control changes to standard operating procedures.
• Facilitate service delivery audits and assist in the implementation of audit recommendations.
• Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Set up governance structures to enable delivery of business outcomes.
• Understand and support business continuity recovery strategies and plans.
• Deliver effective training to support adoption of systems, tools, and best practices.

KNOWLEDGE & ATTRIBUTES

• Fluent in SharePoint, Power BI, MS Office Suite (especially PowerPoint), Microsoft Copilot, and ChatGPT. Visio and/or process mapping skills are desired.
• Proven ability to integrate systems, processes, and workflows across business units.
• Ability to condense complex information into clear, concise, professional communications.
• Excellent verbal and written communication skills with executive presentation capability.
• Impeccable attention to detail and consistent delivery of high-quality work.
• Strong project management skills with ability to manage multiple initiatives in a fast-paced environment.
• Organized, analytical, and structured with strong critical thinking and problem-solving skills to address complex challenges.

Works well in a team environment and independently, ability influence without authority.

• Experienced in developing and delivering effective training and knowledge transfer.

Proven ability to contribute to performance strategies that drive operational excellence and business outcomes. Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting. Commitment to continuous learning and staying updated with industry trends and best practices.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field.

REQUIRED EXPERIENCE

• 5+ years of similar role experience within a global services organization, preferably in construction, mission critical, data center, semi-conductor, IT or similar
• Desirable certifications include ITIL (Information Technology Infrastructure Library) and Six Sigma, and PMP (Project Management Professional).

PHYSICAL REQUIREMENTS

• Primarily sitting with some walking, standing, and bending.
• Able to hear and speak into a telephone.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments

Work conditions & other requirements

• This position is remote supporting the globe with an occasional need to travel for team offsites. Extensive daily laptop usage with a reliable internet connection.

• Remote-based position with extensive daily use of digital collaboration tools

Compensation Pay Range

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $104,900 - $194,700.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.