Service Delivery Manager

Reference No: 3264

Office Type: Home office - same as employee home address at the top of the contract. 

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Step into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Czechia, interested in taking ownership of client relationship matters, don’t hesitate to apply for this job.

Your Responsibilities

• Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
• Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
• Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
• Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
• Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
• Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
• Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

• In-depth understanding of German payroll (mandatory)
• High proficiency in German and communicative English (mandatory)
• Experience in outsourcing company in HR, payroll, or accounting
• Work experience with SAP HCM is an asset
• Business-minded with an analytical mindset
• Ability to plan, prioritize, and structure work to achieve results
• Strong customer relationship management and process improvement skills
• Excellent problem-solving, presentation, and negotiation skills
• Proactive, energetic, and adaptable attitude
• Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field

What we offer

• Competitive salary tailored to experience and benefits package
• Remote working mode offering flexibility 
• A dynamic, inclusive, and collaborative work environment
• The opportunity to contribute to a global leader in HR and payroll services
• Employment contract with an attractive benefits package  

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris