Service and Parts Coordinator

Service and Parts Coordinator
DUNCAN SC USX TERMINAL
Monday-Friday 1330-2200
Position open to remote:  Yes
Grade: TAS1
Compensation Range: 20.84-24.53

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Position Functions:

·        Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.

·        Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.

·        Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.

·        Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.

·        Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.

·        Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.

·        Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.

·        Maintain up-to-date service files, technical bulletins, and department records for shop reference.

·        Provide phone and office coverage, assist with department files, and ensure continuous workflow support.

·        Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.

·        Perform additional duties as assigned to support overall service and parts operations.

·        Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.

·        Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.

·        Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

·        Performs other duties as assigned.

What You’ll Do:

PLACE POSITION SUMMARY TEXT HERE & JOB DUTIES BELOW

What We’re Looking For:

Education

·        High school diploma or GED equivalent required

Experience

• 1+ year in a similar service coordinator position required
• Experience in parts management or related shop support role preferred

·        Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

·        Strong organizational skills with keen attention to detail

·        Excellent communication and customer service skills

·        Ability to multitask and work effectively in a fast-paced environment

·        Basic computer skills for order entry, recordkeeping, and inventory management

·        Ability to read and comprehend English instructions and information

·        Adept at assessing organizational dynamics and managing change

·        Works quickly and efficiently. Able to test solutions, learn, and iterate quickly

·        Proactive and pragmatic problem solver

·        Communicates effectively across multiple mediums

Physical Requirements: while performing the duties of this job the employee is regularly required to talk or hear; frequently stands, walks, uses hands to finger, handle or feel; and reaches with hands and arms.

• Ability to stand for long periods of time supporting full body weight
• Ability to walk 1000 feet minimum and change positions frequently
• Ability to frequently move shoulders with full range of motion in all six planes of movement
• Ability to reach heights over 72” frequently; ability to crouch to height of 18” frequently
• Ability  to reach and stretch across the midline with full cervical range of motion and bilateral range of motion
• Ability to use hand tools constantly for extended periods of time
• Ability to stoop to 30” minimum and kneel to 18” minimum
• Ability to frequently climb 51’ with one 24” step and pull full body weight.
• Ability to frequently climb stairs 24” without a hand hold rail.
• Ability to pull self up ladder with 4x17”steps with upper body pull.
• Ability to constantly go in/out of truck on 51” and one 24” step pulling full body weight.
• Ability to frequently go up and down ramp.
• Ability to occasionally push 250 lbs, pull 125 lbs, frequently push/pull 100/50 lbs and constantly push/pull 50/25 lbs.
• Ability to occasionally carry, lift overhead, high, low and medium lift 51/75 lbs, frequently 50/21 lbs and constantly 20/1 lbs.

*Must be able to perform all physical requirements with reasonable accommodation.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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