Senior UX/CX Designer – Experience Strategy & Research
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AI Summary
Lead strategic customer and user experience initiatives from discovery through delivery, creating high-fidelity design artifacts and experience strategies. Facilitate design thinking workshops and collaborate with cross-functional teams to align business goals with customer needs.
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.
What does Blueprint do?
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
Why Blueprint?
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.
In This Role
We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences. The ideal candidate is equally comfortable conducting research, defining strategy, visualizing concepts, and presenting recommendations to senior leadership.
Key Responsibilities
- Lead strategic customer experience and user experience initiatives from discovery through delivery.
- Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations.
- Translate customer insights, business objectives, and research findings into actionable experience strategies.
- Create and maintain design artifacts including:
- Journey maps
- Service blueprints
- Personas
- Customer jobs-to-be-done
- User scenarios
- Task flows
- Wireframes
- Storyboards
- Creative briefs
- Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices.
- Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs.
- Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods.
- Guide research synthesis efforts and connect customer insights to strategic design recommendations.
- Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders.
- Build strong partnerships across teams to champion an outside-in, customer-centric approach.
- Identify emerging customer needs and larger experience opportunities through analysis of research and available data.
- Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate.
- Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts.
- Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers.
- Develop holistic solutions that balance customer needs, business goals, and technical realities.
Required Qualifications
- Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design;
- OR Master's Degree in a related field and 6+ years of experience;
- OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies.
- 8+ years of product or service design experience is strongly preferred for ideal candidates.
- Proficiency with design tools such as:
- Figma
- Adobe Photoshop
- Adobe Illustrator
- Sketch
- 3–4+ years of hands-on UX research experience, including:
- Planning research studies
- Conducting customer or user interviews
- Gathering contextual insights
- Synthesizing findings into design recommendations
- Experience independently conducting user research with minimal oversight.
- Expertise in Customer Experience (CX) Design and Design Thinking methodologies.
- Demonstrated ability to combine UX research and UX design responsibilities in a single role.
- Strong communication, presentation, facilitation, and storytelling skills.
- Experience creating strategic design deliverables beyond visual interface design.
Preferred Qualifications
- 5+ years of experience delivering customer-facing solutions through an end-to-end design process.
- 3+ years conducting one-on-one customer or user interviews.
- 5+ years planning, facilitating, and leading in-person and virtual Design Thinking workshops.
- 3+ years of experience within the technology industry and/or enterprise (B2B) environments.
- Advanced proficiency with Figma, Photoshop, Illustrator, and Sketch.
- Experience creating executive-ready design and strategy deliverables including:
- Journey maps
- Service blueprints
- Personas
- Storyboards
- Task flows
- Wireframes
- Strategic experience frameworks
- Demonstrated ability to influence stakeholders and drive alignment around customer-centric solutions.
- Experience working within fast-paced, agile, and iterative design environments.
Salary Range
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $45 to $48 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location: Remote
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