Senior Technical Consultant - ITSM/ITOM (Inglês avançado)

About Ondaro

As a recognized industry leader and ServiceNow Elite "Pure Play" Partner, Ondaro designs, empowers, and sustains digital transformation for enterprise clients across the public and private sectors.

With prestigious awards such as ServiceNow’s "Creator Workflow Partner," "Americas Elite Partner of the Year," and "Global Elite Partner of the Year," Ondaro delivers end-to-end solutions. We enable organizations to maximize their ServiceNow investments, reducing costs and elevating service quality across the entire enterprise.

The Role: Senior ServiceNow Developer - ITSM/ITOM

In your daily routine, you will:

• Develop the roadmap of offerings and the go-to-market strategy for the ITOM practice.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs (Project Leaders) and Senior Architects.
• Act as the main expert in high-level discussions with C-level clients.
• Serve as the primary point of contact for the practice with ServiceNow and other strategic partners.
• Design and develop end-to-end functionalities, including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs through deep root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate with business analysts and stakeholders to define technical and strategic requirements.
• Oversee and manage application deployments into production environments.

Required Qualifications

• English Advanced;

• Platform Fundamentals: 

• Proficient in using Update Sets and Application Scopes.

• Understands schema maps and key tables (Task, CMDB). Scripting (Client & Server):

• Develops complex Client Scripts using GlideAjax for efficient server calls.

• Creates Script Includes for reusable logic and masters more complex Business Rules (async, display). Process Automation:

• Develops robust flows in Flow Designer, with subflows, custom actions, and advanced logic. Catalog & Portal:

• Develops custom Widgets from scratch (AngularJS, Server/Client Script for the widget). Integrations and Debugging:

• Builds and consumes REST APIs (outbound).

• Uses IntegrationHub for medium-complexity integrations.

• Analyzes transaction logs to identify slow scripts.

Benefits

• Medical & Dental Insurance

• Home Office Allowance

• PLR (Profit Sharing Program)

• Life Insurance

• Food & Meal Vouchers

• Childcare & Nanny Allowance