General Summary:
Velocity, A Managed Solutions Company, is seeking an experienced and technically strategic Senior Systems Engineer to join our Managed IT team. This role is the primary owner of all Managed IT platforms and tooling that power Velocity's service delivery operation — responsible for the administration, optimization, integration, and ongoing governance of the technology stack that our teams rely on daily to deliver exceptional managed services to clients.
Principal Duties and Responsibilities:
- Own the administration, configuration, and ongoing optimization of all Velocity Managed IT platforms, including RMM, PSA, backup, endpoint protection, documentation, and security tooling
- Serve as a senior technical escalation point for the Managed IT Service Desk, taking ownership of complex, high-impact, or unresolved technical issues and driving them to resolution
- Design, build, and maintain integrations between platforms to reduce manual effort, improve data accuracy, and enable seamless cross-team workflows
- Develop and maintain automation scripts and workflows to improve operational efficiency, reduce technician toil, and enforce service delivery consistency across the organization
- Evaluate platform performance, utilization, and capability gaps on an ongoing basis, providing recommendations to leadership on tooling improvements, replacements, or additions
- Serve as the internal subject matter expert for all managed platforms, providing guidance, training, and documentation to ensure team members are using tools effectively and consistently
- Manage vendor relationships for all platform providers, including renewals, escalations, feature requests, and roadmap alignment
- Maintain accurate and thorough documentation for all platform configurations, integrations, automation workflows, and administrative procedures
- Enforce platform security, access control, and compliance standards across all tools in alignment with Velocity's security policies and best practices
- Partner with the Managed IT Service Desk, NOC, and leadership to understand operational needs and translate them into platform improvements and automation opportunities
- Support the onboarding of new platforms and the deprecation of legacy tools, managing transitions with minimal disruption to service delivery operations
- Monitor platform health, uptime, and performance, proactively identifying and resolving issues before they impact internal teams or client-facing services
Qualifications, Knowledge and Skills:
- Bachelor's degree in technology, business, or a related field preferred, or a minimum of five (5) years of experience in a technical role within a managed services, MSP, or enterprise IT environment
- Strong proficiency in PowerShell scripting and automation development for systems management, workflow automation, and platform integration
- Experience with API integrations and familiarity with REST API concepts for connecting and automating across platforms
- Strong understanding of Microsoft 365 and Azure administration, including tenant management, licensing, and cloud platform configuration
- Experience with managed backup and disaster recovery platforms, endpoint protection solutions, and security tooling
- Strong analytical and problem-solving skills with the ability to evaluate complex platform ecosystems and identify optimization opportunities
- Excellent documentation skills with a disciplined approach to maintaining accurate, up-to-date technical reference materials
- Strong communication skills with the ability to translate complex platform capabilities into practical guidance for technical and non-technical stakeholders
- Highly organized, self-directed, and able to manage multiple platform initiatives simultaneously without sacrificing quality or detail
- Proactive mindset with a genuine passion for automation, tooling efficiency, and building systems that scale
- Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- Paid Sick Time
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
— Sarah J.
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Marketing Manager
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Verified
