Senior Supply Chain Specialist, 3PL

The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team.  Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests.  This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.  

RESPONSIBILITIES

• Participates as a key member of Customer Operations in leading the fulfillment of client requests.

• Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.

• Ability to prioritize needs and assess feasibility of requests from the client.

• Help foster effective and trusting relationships with internal stakeholders.

• Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.

• Maintains document retention and record keeping.

• Leads solutioning of all issues for client with internal teams

• Ability to be liaison between client and internal teams

• Proactively addresses, researches, and resolves issues faced by internal teams.

• Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.

• Requires knowledge and use of multiple software systems.

• Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates

• Maintains regular, courteous interdepartmental relations and communication

• Ability to manage inventory with inbound international movement

 The above duties are meant to be representative of the position and not all-inclusive

MINIMUM JOB REQUIREMENTS :

• Bachelor's Degree or equivalent combination of education and experience

• Prior experience in customer/client facing role

• Ability to read, write, speak, and understand the English language.

• Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

 PREFERRED EDUCATION AND EXPERIENCE:

• Specialty pharmacy or PBM experience

• International shipment understanding

• Knowledge of supply chain management and/or Distribution Center operations

KNOWLEDGE, SKILLS & ABILITIES:

• Adaptable to regularly changing priorities and deadlines

• Excellent at time management

• Organized by nature

• Attentive to details

• Able to prioritize multiple tasks

• Urgent in the completion of tasks

• Successful in clear, concise verbal and written business communication

• Effective in building rapport across departments and along chain of command

• Prepared to self-motivate and work independently

• Advanced in critical thinking

• Creative in finding solutions

• Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint

PHYSICAL DEMANDS:

• Limited travel may be required

• Location of job activities 100% inside

• Extensive manual dexterity (keyboarding, mouse, phone)

• Use of phone for communication

• Sit for prolonged periods of time

• Occasionally lift, carry, and move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $60,000-$80,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an equal opportunity employer