Senior Staff Representative - Quality Assurance, Off-Wing Surveillance

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United!

We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Create what’s next with us. Let’s define tomorrow together!

At United, we operate some of the world's best aircraft. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

As a Senior Staff Representative – Quality Assurance, Off-Wing Surveillance, you'll play a critical role in ensuring our maintenance and engineering operations meet the highest standards of safety, quality, and regulatory compliance.

In this role, you'll conduct audits and investigations that support United's Continuing Analysis and Surveillance System (CASS) in accordance with 14 CFR Part 121.373. You'll partner with internal teams, external maintenance providers, and regulatory agencies to identify risks, drive corrective actions, and continuously improve operational performance across Technical Operations.

This position offers the opportunity to influence safety on a global scale while working alongside industry experts.

Responsibilities include but are not limited to:

• Conduct operational audits, surveillance activities, and investigations across Technical Operations and external maintenance providers
• Evaluate compliance with FAA regulations, United policies, and quality standards
• Perform risk assessments and identify opportunities to improve safety, quality, and operational performance
• Analyze findings, prepare audit reports, and ensure timely implementation of corrective and preventive actions
• Validate root cause analyses and monitor corrective action effectiveness
• Support United's Safety Management System (SMS) by identifying hazards and mitigating regulatory and operational risks
• Partner with Engineering, Maintenance, Supply Chain, Aircraft Records, Vendor Management, and other technical organizations to resolve quality concerns
• Present findings and recommendations to leadership and provide regulatory guidance to the CASS Review Board
• Represent United during FAA interactions and industry meetings as needed
• Support continuous improvement initiatives and special projects assigned by Quality Assurance leadership

Note: This is a remote position with a 50% travel requirement. While the role is fully remote, we prefer candidates based near one of our hub locations: San Francisco, Los Angeles, Chicago, Denver, Newark, Houston, or Washington D.C. (IAD) 

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Aviation, Engineering, Technology, or a related field, or equivalent work or military experience
• Two or more years of aviation experience, preferably in aircraft maintenance, inspection, engineering, or quality assurance
• Working knowledge of applicable FAA regulations and company maintenance programs
• Familiarity with engineering documents including CMMs, AMMs, IPCs, WDMs, and technical drawings
• Strong analytical, communication, presentation, and problem-solving skills
• Proficiency with Microsoft Office and the ability to quickly learn company systems
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Advanced degree in a technical, safety, or aviation-related field, or equivalent work experience
• Auditing or maintenance experience with Part 145 Repair Stations
• Professional certification in quality or safety
• Knowledge and experience in the Aviation Maintenance Quality Management System Standard (AS9110) and experience in detailed root cause analysis methodologies such as Sologic RCA.

• FAA Airframe and/or Powerplant (A&P) Certificate

• ASQ Certification and/or Six Sigma Green Belt

• Three or more years of aviation experience in maintenance, engineering, inspection, or quality assurance

• Experience conducting quality audits, investigations, and risk assessments

• Experience developing policies, procedures, or quality programs

• Experience using data analytics and visualization tools such as Spotfire, Palantir, or SQL

• Knowledge of process improvement methodologies and process mapping

The base pay range for this role is $89,965.00 to $117,212.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com