Senior Solutions Engineer / Salesforce Developer

ABOUT US

Hi, future teammate!

We are a dedicated group of data nerds inspired by the extraordinary things that can happen when people come together as a community.

We partner with organizations that see community building as a core part of their work. Together, we build customized (and beautiful) data tools and strategies to make their work easier and more impactful. Our primary tool is Salesforce, and we work with clients to not only migrate their data and improve data management, but to make sure that what they measure is actually driving growth and impact. We’re now in our 11th year and with 13 full-time team members.

Your role

You will work on a team with other Solutions Engineers, a Project Manager, and a Product Owner. You will be responsible for building and configuring Salesforce solutions for client requests, both proactively and reactively.

Your day-to-day will include:

• Build A+ features and fixes in Salesforce for our clients, delivered on time and with long-term viability in mind.
• Craft creative solutions to help clients increase their impact and efficiency.
• Train client staff on the Salesforce features you build, both in person and virtually.
• Document detailed business, functional, and technical requirements.
• Integrate Salesforce with third-party tools, including email marketing tools, LLMs, online forms, and payment processors.
• Identify and deliver new ways for our clients to use agentic technology, including but definitely not limited to Agentforce and Claude
• Manage data, including migration and cleanup/manipulation, alongside your teammates.
• Troubleshoot and resolve complex issues in client instances.
• Provide deep technical knowledge and configuration of Nonprofit Cloud and NPSP, as well as commonly used email marketing tools, online forms, LLMs, and data import tools.
• Enhance quality of systems and data through effective design, maintenance and security.
• QA teammate work to ensure it meets OpenTent technical standards
• Fuel your personal and professional development by constantly learning more about the software we use, the nonprofit field, and yourself on a personal level. We'll make sure you have the resources to advance your learning.
• Analyze and mitigate technical and systemic risk
• Hold context across technical strategy, execution timeline, systemic needs, and stakeholder priorities for 5-7 clients simultaneously
• Monitor and maintain managed package integration between Salesforce and AmiliaSmartRec
• Build new managed package integration features and enhancements

Required experience

• 3+ years experience configuring Salesforce (NPSP or Nonprofit Cloud).
• 1+ years experience with nonprofits, either on a professional or volunteer level.
• 1+ years Salesforce Developer experience, specifically Apex + SOQL + Javascript.
• Salesforce Admin certification, Nonprofit Cloud certification, Salesforce Platform Developer I certification (other Salesforce certifications a plus).
• Substantive experience working hands-on with agentic coding tools, ideally with both Salesforce metadata and outside the Salesforce platform
• Ability (and excitement) to travel occasionally to client offices or to meet with your teammates
• Ability (and excitement) to work out of our offices in Denver or Brooklyn, OR remotely via frequent video conferencing

Compensation

This is a fixed-term, full-time (W2) employee position for a term of 9 months based on current business need. Whether this position continues beyond 9 months depends on business conditions at that time. If business needs support it, this position may convert to an ongoing full-time role at or before the end of the term.

The compensation range for this role is $110,000-$130,000/year depending on experience. You are eligible for all of the great benefits offered to full-time OpenTent employees, including excellent no-premium healthcare, unlimited PTO, team retreats, paid parental leave, continued professional development, and much more.

Application process

• 25 minute Zoom interview with OpenTent (Round 1)
• Timed skills exercise (to be completed within a 48 hour period and submitted online)
• 45 minute technical walkthrough interview with OpenTent (Round 2)
• 25 minute Zoom interview with OpenTent (Round 3)
• Further interviews/steps with OpenTent teammates as needed

OpenTent encourages applications from individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, and record of arrest or conviction. OpenTent is an equal opportunity employer.