Forward Deployed Engineer

About IntelePeer.ai:

Intelepeer/ Aqurio is building the intelligent communications layer for ambulatory healthcare. As a Forward Deployed Ambulatory Healthcare Integration Engineer, you operate directly inside customer implementations — bridging clinical operations with Aqurio's AI automation platform. This role requires deep, native technical fluency across ambulatory and specialty EHR and Practice Management Systems, with a primary index on athenahealth and ModMed (EMA/gGastro), alongside specialty-specific platforms in Dental and Eye Care.

Rather than relying on third-party middleware aggregators, you design directly against native vendor APIs, manage webhook subscriptions, and untangle complex scheduling matrices to deploy resilient, deterministic scheduling automation at scale.

Job Summary:

As a Forward Depoloyed integration engineer you will build, configure, test, and deploy the AI voice agents that power patient-facing interactions for healthcare customers. You are a core member of the delivery team — translating workflow design specifications into production-grade agent configurations, integrating real-time data from EHR and scheduling systems, and ensuring every deployed agent performs reliably and accurately against its defined success criteria.

Responsibilities:· Serve as Aqurio's internal SME for athenahealth and ModMed platform integrations.

· athenahealth: Navigate the MDP (More Disruption Please) API ecosystem — manage API subscription webhooks, handle practice-specific department/provider mappings, execute complex patient matching (MPI), and architect deterministic appointment booking/cancellation logic using athena's native endpoints.

· ModMed: Leverage ModMed's Developer APIs across EMA (Dermatology, ENT, Ophthalmology) and gGastro — map specialty-specific clinical workflows, procedure block scheduling, and intake requirements into platform logic.

· Specialty-Specific Workflow Discovery

· Run technical discovery with practice administrators and clinical informatics leads across outpatient domains:

· Dental (Dentrix, Open Dental): operatory/chair availability, provider vs. hygienist multi-column scheduling, CDT procedure code durations, and recall cycles.

· Eye Care (RevolutionEHR, Eyefinity): pre-testing lane allocations, dilation buffer windows, doctor exam slots, optical vs. medical visit types.

· GI & Urology: procedure block scheduling, pre-procedure prep timing buffers, facility/surgeon pairings.

· Direct EHR Integration Architecture

· Design and implement bi-directional workflows directly against native PMS/EHR endpoints for slot discovery, real-time locking, booking, confirmations, cancellations, and reschedules.

· Navigate practice-specific intake and patient verification workflows including duplicate checking, demographic validation, custom MPI rules, guarantor setup, and new vs. established patient criteria.

· Custom Adapter & Pipeline Engineering

· Write lightweight Python/TypeScript connectors, data transformations, and webhook listeners that interface directly with ambulatory EHR APIs — no third-party aggregation wrappers.

· Own end-to-end technical onboarding during customer pilots, validating scheduling logic against live clinic calendars and resolving edge cases (template overrides, overbooking permissions, frozen slot handling).

Supervisory Duties:

This is an IC role

Minimum Education and Experience:

Bachelors in computer science or relevant industry

Key Competencies:

• Prior experience in healthcare technology, with working knowledge of EHR/PM platforms and an understanding of HIPAA data handling requirements.

• Familiarity with IntelePeer SmartFlow, Genesys, Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms.

• Hands-on experience with LLM-based agent development, including prompt engineering and retrieval-augmented generation (RAG) patterns in production contexts.

• Experience with voice-specific technical concepts including ASR/TTS configuration, telephony integration, DTMF handling, and latency-sensitive response tuning.

• Background contributing to team engineering standards — testing frameworks, build checklists, documentation templates, or reusable component libraries.

Physical Requirements:

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Frequent hand/eye coordination to operate office equipment.

· Vision sufficient to read computer screens, reports, and related department documents.

· Dexterity to operate computer keyboards and other related office equipment.

· Endurance sufficient to sit and work at a computer for extended periods of time.

· Frequent speech communication and hearing.

Why you'll love it here:

• Unlimited Vacation for exempt employees

• Paid Holidays

• Competitive medical, dental & vision insurance for employees and their dependents

• 401K Retirement Plan

• Stock Options

• Company-paid life insurance

• Health & Flexible Savings Accounts

• Cell phone, gym, and internet reimbursement

• Paid Parental Leave

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Free snacks (Denver, and or Fort Lauderdale)

• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

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IntelePeer participates in E-Verify.

At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.

If you have any questions or need assistance, please contact our Director of Recruiting.