Senior SIU Operations Manager

We are seeking a highly experienced Senior Operations Manager to provide operational leadership and process oversight within the Special Investigations Unit (SIU). This interim role will focus on optimizing workflows, improving operational efficiency, strengthening cross-functional collaboration, and ensuring consistent execution of SIU processes. The ideal candidate will bring a combination of healthcare compliance, investigative operations, and business process expertise to support a high-performing and compliant SIU function.

Key Responsibilities

• Provide operational leadership and oversight for SIU programs, processes, and day-to-day activities.
• Drive consistency, efficiency, and quality across investigative, audit, and compliance-related workflows.
• Assess current operational processes and identify opportunities for standardization, optimization, and continuous improvement.
• Develop and implement process enhancements that improve productivity, turnaround times, and overall team effectiveness.
• Serve as a resource for complex operational questions, escalations, and process-related challenges.
• Monitor performance metrics, operational trends, and key deliverables to support informed decision-making.
• Ensure adherence to regulatory requirements, internal policies, documentation standards, and compliance expectations.
• Partner with internal stakeholders across Compliance, Audit, Legal, Medical Management, and Operations to support program objectives.
• Create and maintain operational workflows, standard operating procedures (SOPs), and best practices.
• Provide regular updates, recommendations, and strategic insights to senior leadership regarding operational performance and improvement opportunities.
• Support change management initiatives and promote adoption of enhanced business processes.