Senior ServiceNow Technical Developer

Senior ServiceNow Technical Developer

• Pay Range: $50.00 USD per hour.

• Work Type: Contract

• Schedule: US Business Hours

• Location: Remote / On-Site (To be confirmed based on security requirements).

Role Overview

We are seeking a seasoned Senior ServiceNow Technical Developer with a minimum of 10 years of hands-on experience in enterprise IT development and architecture, with a heavy emphasis on the ServiceNow platform. In this role, you will be the technical driving force behind the client's ServiceNow ecosystem. You will architect, develop, and deploy complex solutions, custom scoped applications, and enterprise-wide integrations that align with business objectives. Because of the seniority of this role, you will not just be writing code; you will be advising client stakeholders on best practices, leading technical design sessions, and ensuring the platform remains highly scalable, secure, and upgrade-ready.

Key Responsibilities

• Platform Architecture & Development: Design, develop, and customize complex applications and workflows on the ServiceNow platform, ensuring adherence to out-of-the-box (OOTB) best practices whenever possible.

• Custom Scoped Apps: Build and maintain custom scoped applications tailored to specific business needs.

• Enterprise Integrations: Lead the integration of ServiceNow with third-party enterprise tools and internal systems using REST/SOAP APIs, Integration Hub, and webhooks.

• Automation & Orchestration: Leverage Flow Designer, Workflow, and ITOM capabilities to automate highly complex business and IT processes.

• Scripting & Code Quality: Write clean, efficient, and scalable code using JavaScript, GlideRecord, GlideSystem, Business Rules, Client Scripts, and Script Includes. Conduct rigorous peer code reviews.

• Technical Leadership: Serve as a subject matter expert (SME), providing technical guidance, architectural recommendations, and mentoring to junior developers or administrators.

• Upgrade Strategy: Assess the impact of new ServiceNow releases, manage upgrade planning, and remediate technical debt.

Requirements & Qualifications

• Experience: A strict minimum of 10 years of experience in software development and IT engineering, with extensive, dedicated years architecting and developing within the ServiceNow platform.

• Core Competency: Deep expertise in ServiceNow IT Service Management (ITSM).

• Technical Skills: Advanced proficiency in JavaScript, HTML, CSS, XML, JSON, and REST/SOAP integration concepts.

• Platform Mastery: Expert-level knowledge of Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, Service Portal (AngularJS), and ACLs.

• Certifications: Must hold an active Certified System Administrator (CSA) and Certified Application Developer (CAD).

• Communication Skills: Excellent verbal and written communication skills with the ability to translate complex technical concepts to non-technical client stakeholders.

Preferred Qualifications (Bonus):

• Advanced Modules: Experience implementing IT Operations Management (ITOM), Customer Service Management (CSM), or HR Service Delivery (HRSD).

• Additional Certifications: Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant modules.

• Methodology: Strong background working in Agile/Scrum environments.